IT Operations Manager
6 days ago
We are seeking a seasoned IT Operations Manager to lead and enhance our IT Operations delivery. As a key member of our team, you will be responsible for ensuring high-quality and efficient processes, collaborating with our Service Desk provider, and driving process improvements.
Key Responsibilities- Oversee and drive our IT operational processes (incident, problem, change, release, request, and knowledge management) on a daily basis.
- Analyze and manage the operational performance of our primary IT Operations provider.
- Lead and develop the delivery of Coor's IT Service Desk in collaboration with the provider.
- Act as an escalation point for critical incidents and ensure they are handled correctly.
- Drive the development of our IT Operations process and identify both short-term and long-term improvements.
- Lead our Change Advisory Board (CAB) and ensure that changes in the production environment occur with minimal impact.
- Identify and document risks and issues related to IT Operations and propose various solutions.
- Solid experience in IT Operations and process management as well as IT Service Management.
- ITIL certification.
- Strong leadership and communication skills.
- The ability to effectively manage suppliers and ensure results.
- A drive to continuously improve processes and deliveries.
- Strong capability to manage suppliers and achieve results.
- Experience with ServiceNow ITSM and ITOM (other ServiceNow practices are a plus).
- Experience with Agile methodologies and Atlassian Jira (highly meritorious).
- Excellent ability to communicate with both technical and non-technical stakeholders.
- A high sense of personal responsibility and a strong commitment to continuous improvement.
- The ability to lead technical discussions and contribute to team development.
At Coor, you'll have the opportunity to influence and shape the future of IT delivery in a dynamic and supportive work environment. We value development, innovation, and collaboration, and offer a place where your ideas and leadership make a difference.
We are a leading provider of Integrated Facility Management services in the Nordics with a vision of creating the happiest, healthiest, and most prosperous workplaces with a wholehearted commitment to environmental sustainability.
Our business is people and resource intense, and our success depends on smart asset- and workforce optimization while delivering a second-to-none customer experience. New technology development such as sensors, robots, drones, digital twins, and smart use of data carries new exciting opportunities for us and our customers.
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