IT Operations Manager

6 days ago


Stockholm, Stockholm, Sweden Coor Service Management AB Full time
About the Role

We are seeking a seasoned IT Operations Manager to lead and enhance our IT Operations delivery. As a key member of our team, you will be responsible for ensuring high-quality and efficient processes, collaborating with our Service Desk provider, and driving process improvements.

Key Responsibilities
  • Oversee and drive our IT operational processes (incident, problem, change, release, request, and knowledge management) on a daily basis.
  • Analyze and manage the operational performance of our primary IT Operations provider.
  • Lead and develop the delivery of Coor's IT Service Desk in collaboration with the provider.
  • Act as an escalation point for critical incidents and ensure they are handled correctly.
  • Drive the development of our IT Operations process and identify both short-term and long-term improvements.
  • Lead our Change Advisory Board (CAB) and ensure that changes in the production environment occur with minimal impact.
  • Identify and document risks and issues related to IT Operations and propose various solutions.
Requirements
  • Solid experience in IT Operations and process management as well as IT Service Management.
  • ITIL certification.
  • Strong leadership and communication skills.
  • The ability to effectively manage suppliers and ensure results.
  • A drive to continuously improve processes and deliveries.
  • Strong capability to manage suppliers and achieve results.
  • Experience with ServiceNow ITSM and ITOM (other ServiceNow practices are a plus).
  • Experience with Agile methodologies and Atlassian Jira (highly meritorious).
  • Excellent ability to communicate with both technical and non-technical stakeholders.
  • A high sense of personal responsibility and a strong commitment to continuous improvement.
  • The ability to lead technical discussions and contribute to team development.
About Coor

At Coor, you'll have the opportunity to influence and shape the future of IT delivery in a dynamic and supportive work environment. We value development, innovation, and collaboration, and offer a place where your ideas and leadership make a difference.

We are a leading provider of Integrated Facility Management services in the Nordics with a vision of creating the happiest, healthiest, and most prosperous workplaces with a wholehearted commitment to environmental sustainability.

Our business is people and resource intense, and our success depends on smart asset- and workforce optimization while delivering a second-to-none customer experience. New technology development such as sensors, robots, drones, digital twins, and smart use of data carries new exciting opportunities for us and our customers.


  • Accounting Manager

    5 days ago


    Stockholm, Stockholm, Sweden Exeger Operations AB Full time

    About the PositionThe Financial Department at Exeger Operations AB is responsible for developing and implementing financial plans, conducting financial investigations, and creating control systems to monitor the company's financial performance. The team's work involves collecting, analyzing, verifying, and reporting financial information, compiling economic...


  • Stockholm, Stockholm, Sweden Equinix Full time

    About Us: Equinix stands as the premier digital infrastructure provider, operating over 250 data centers worldwide. Digital pioneers leverage Equinix's reliable platform to unify and interconnect essential infrastructure at remarkable speed. We empower organizations to reach the right locations, partners, and opportunities to grow with agility,...


  • Stockholm, Stockholm, Sweden Equinix Full time

    About Equinix: Equinix stands as a leader in digital infrastructure, operating over 250 data centers worldwide. Our platform empowers digital pioneers to seamlessly integrate and interconnect essential infrastructure at the speed of software. We enable organizations to access optimal locations, partners, and opportunities to scale with agility, expedite...


  • Stockholm, Stockholm, Sweden Equinix Full time

    Who are we? Equinix stands as the premier digital infrastructure enterprise, managing over 250 data centers worldwide. Digital innovators leverage Equinix's reliable platform to integrate and interconnect essential infrastructure at unparalleled speed. Equinix empowers organizations to reach the optimal locations, partners, and opportunities to scale...


  • Stockholm, Stockholm, Sweden BearingPoint GmbH Full time

    About the RoleWe are seeking a highly skilled Strategic Operations Manager to join our team at BearingPoint GmbH. As a key member of our Strategy and Operations team, you will play a crucial role in driving transformational change in our clients' businesses.**Key Responsibilities:**Develop and deliver tailored solutions to drive operational excellence and...


  • Stockholm, Stockholm, Sweden The South Indian Full time

    We are seeking a skilled Restaurant Operations Manager to oversee the day-to-day activities of our restaurant and drive sales growth. Key responsibilities include:Operational Excellence: Ensure seamless execution of restaurant operations, including management of staff, inventory, and customer service.Restaurant Management: Develop and implement strategies to...


  • Stockholm, Stockholm, Sweden Burger King Scandinavia Full time

    About the RoleBurger King Scandinavia is a leading quick-service restaurant (QSR) company, renowned for its commitment to quality and customer service. As we continue to grow and innovate, our operations team plays a vital role in ensuring our restaurants are the most loved burger chain in the region.About the TeamOur operations team is expanding, and we are...


  • Stockholm, Stockholm, Sweden JLL Full time

    About the RoleWe are seeking a highly skilled and experienced Facilities Operations Manager to join our team at JLL. As a key member of our facilities management team, you will be responsible for managing all aspects of facilities service delivery, ensuring that our clients' needs are met and exceeded.Key ResponsibilitiesService Delivery Management: Oversee...


  • Stockholm, Stockholm, Sweden Platform24 Healthcare AB Full time

    About UsAt Platform24 Healthcare AB, we're dedicated to revolutionizing the healthcare industry by harnessing the power of cutting-edge technology. Our mission is to create a seamless and accessible healthcare experience, empowering patients and caregivers with the most advanced tools available. We strive to combine AI-driven precision with a human touch,...


  • Stockholm, Stockholm, Sweden Akindstore Full time

    About the RoleWe are seeking a highly skilled Business Operations Manager to join our team at Akindstore. As a key member of our finance department, you will be responsible for ensuring the smooth operation of our business, from forecasting sales and analyzing performance trends to managing inventory levels and optimizing stock availability.Key...


  • Stockholm, Stockholm, Sweden Coor Service Management Full time

    About the RoleWe are seeking a highly skilled IT Operations Manager to lead and enhance our IT delivery processes. As a key member of our team, you will be responsible for ensuring high-quality and efficient operations, collaborating with our Service Desk provider, and driving process improvements.Key ResponsibilitiesProcess Oversight: Oversee and drive our...


  • Stockholm, Stockholm, Sweden Sneakersnstuff Full time

    We are seeking a highly skilled and experienced professional to join our team as a City Operations Manager. As a key member of our London team, you will be responsible for leading the store team, driving sales growth, and fostering a positive work environment.The ideal candidate will have a proven track record of managing large teams, developing team...


  • Stockholm, Stockholm, Sweden Goodyear Full time

    Job SummaryWe are seeking a highly skilled Network Operations Manager to lead our service delivery team in the Nordics region. As a key member of our network, you will be responsible for managing, developing, and performing our contracted service partners to ensure the coverage, capacity, and quality of our service networks.Key ResponsibilitiesDevelop and...


  • Stockholm, Stockholm, Sweden Finance Recruitment Sweden AB Full time

    Job Description:Business Controller RoleWe are seeking a highly skilled Business Controller to join our team at Finance Recruitment Sweden AB. As a Business Controller, you will play a crucial role in managing the financial performance and optimizing the efficiency of our Supply Chain operations.Key Responsibilities:Financial Analysis: Monitor, analyze, and...


  • Stockholm, Stockholm, Sweden Doktor24 Full time

    About UsDoktor24 is a leading healthcare technology company dedicated to revolutionizing the way healthcare services are delivered. Our mission is to empower patients and caregivers with cutting-edge technology, enabling seamless and accessible healthcare experiences.We are seeking an experienced Business Controller to play a critical role in overseeing the...


  • Stockholm, Stockholm, Sweden Nasdaq Full time

    Nasdaq is seeking a Facilities Operations Manager to enhance the local facilities team in Stockholm. In this role, you will be part of the global facilities, real estate, and security organization at Nasdaq. About Nasdaq Nasdaq stands as a premier global provider of trading, clearing, exchange technology, listing, information, and public company...

  • Process Manager

    7 days ago


    Stockholm, Stockholm, Sweden Nordea Bank Full time

    About the RoleWe are seeking a highly skilled Process Manager to join our team at Nordea Bank. As a Process Manager, you will play a vital role in enabling our Business Areas and Operations Service Lines to benefit from end-to-end process management and operational excellence.Key ResponsibilitiesOwn end-to-end Process Management for processes in Nordea...


  • Stockholm, Stockholm, Sweden Alfa Laval Corporate AB Full time

    About the RoleAlfa Laval Corporate AB is seeking a highly skilled Supply Chain Operations Manager to join our team in Stockholm. As a key member of our Global Service team, you will be responsible for managing the Supply Chain Operations Planning process for our products.Key ResponsibilitiesLead and organize the Supply Chain Operations Planning process to...


  • Stockholm, Stockholm, Sweden Nasdaq Full time

    Nasdaq is seeking a Facilities Operations Manager to enhance the local facilities team in Stockholm. In this role, you will be an integral part of the global facilities, real estate, and security organization at Nasdaq. About Nasdaq Nasdaq stands as a premier global provider of trading, clearing, exchange technology, listing, information, and public...


  • Stockholm, Stockholm, Sweden EF Education First Gruppe Full time

    About the RoleEF Education First Gruppe is seeking a highly organized and customer-focused Housing Manager to oversee the daily operations of our student housing department. As a key member of our team, you will be responsible for ensuring the highest level of service to our students, host families, and external residences.Key ResponsibilitiesHost Family...