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Housing Operations Manager

2 months ago

Stockholm, Stockholm, Sweden EF Education First Gruppe Full time
About the Role

EF Education First Gruppe is seeking a highly organized and customer-focused Housing Manager to oversee the daily operations of our student housing department. As a key member of our team, you will be responsible for ensuring the highest level of service to our students, host families, and external residences.

Key Responsibilities
  • Host Family Recruitment and Management
    • Recruit and manage a network of host families to provide accommodation for our students.
    • Match students with host families based on their needs and preferences.
  • Student Welfare and Support
    • Provide support and guidance to students to ensure a smooth transition to their new environment.
    • Address any issues or concerns that may arise during the student's stay.
  • Communication and Customer Service
    • Develop and maintain strong relationships with host families, students, and external residences.
    • Provide exceptional customer service to ensure a positive experience for all parties involved.
  • Administrative and Operational Tasks
    • Manage day-to-day administrative tasks, including data entry and record-keeping.
    • Oversee the maintenance and upkeep of student residences.
Requirements
  • Proven experience in customer service, sales, or a related field.
  • Excellent communication and organizational skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.