Operations Manager

4 weeks ago


Stockholm, Stockholm, Sweden 0180 Sandvik Group IT AB Full time
About the Role

We are seeking a highly skilled Operations Manager to join our Productivity Platforms & Advisory team at Sandvik Group IT. As a key member of our team, you will play a crucial role in maintaining and elevating the operations for our platforms, ensuring seamless delivery of services and driving operational excellence.

Key Responsibilities
  • Maintain and improve the operations for our platforms, including handling incidents and requests, overseeing integration processes, and managing service offerings.
  • Develop and implement strategies to promote a structured, proactive, and efficient environment, capturing needs and ideas for product improvement, automating and refining delivery flows, and bolstering operational capabilities.
  • Manage and follow up on operational suppliers, ensuring timely and high-quality delivery of services.
  • Coordinate and lead the work within the Platform Capacity, Integrations, and Advisory areas, ensuring alignment with business expectations.
Requirements
  • Proven experience in operations within a technology-driven environment.
  • Strong track record of managing and improving delivery flows, combined with successful stakeholder and supplier management.
  • Relevant education or equivalent experience gained from work.
  • Excellent communication skills in English, with knowledge of Swedish a plus.
  • Knowledge of Microsoft Power Platform and Power BI/Fabric, experience in agile work fundamentals, frameworks, methods, and practices.
  • Background in project management or related certification a plus.
  • IT service management frameworks, such as ITIL, and experience with continuous improvement practices (Lean or Six Sigma) beneficial.
About Us

Sandvik Group IT is a tech-driven, innovative, and entrepreneurial organization that values diversity and is committed to creating an inclusive culture where people can be themselves and reach their full potential. We invest in supporting each other, learning together, and celebrating our differences.


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