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Business Development Manager for Client Engagement
22 hours ago
Drive business growth through effective client management and relationship building.
- Manage CRM and Service Management Teams to deliver client relationships, including MI & SLA reporting, invoicing, and issue resolution.
- Develop account strategies in collaboration with Sales and Solutions teams as required.
- Ensure contractual governance is delivered to clients at the appropriate level.
- Gain insight into client organizations, including charts, decision levels, and processes.
- Understand services and solutions provided to customers.
- Know contracts, including MSAs, and maintain a documents library.
- Renew expiring contracts to ensure continuity of service.
- Collaborate with Finance and PLM teams to analyze profitability of new and existing contracts, renewals, and business direction.
- Escalate revenue or profitability decreases to management and support finance in collecting debt-aged invoices.
- Maintain high customer satisfaction levels by communicating risks, progressing service performance challenges, and promoting positive XBP brand initiatives.
- Provide statistics and reports to clients and prepare for client steering committees and external audits.
Our recruitment policy focuses on selecting the most qualified candidates based on merit and skills aligned with position requirements.
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