Business Development Manager

4 hours ago

Stockholm, Stockholm, Sweden Galderma Full time
Job Overview

As a Business Development Manager at Galderma, you will play a pivotal role in managing and strengthening client relationships. Your primary responsibility will be to ensure high-quality customer service, resolve issues promptly, and collaborate with clients to understand their business needs.

The ideal candidate should have 8-12 years of experience in key account management or a related field, with a proven track record of managing and strengthening client relationships. They should also possess advanced education, such as a Master's degree in Business Administration, Marketing, or a related field.

In this role, you will work independently on complex projects, mentor junior employees, and influence stakeholders to adopt new practices. You will also contribute to the creation and management of processes related to Key Account & Client Management programs and policies.

If you are passionate about doing something meaningful for consumers, patients, and healthcare professionals, we encourage you to apply for this exciting opportunity.

**Key Responsibilities:**
  • 100% responsible for offline and store channels in Sweden.
  • Responsible for in-field pharmacy education of Galderma's consumer portfolio within skincare.
  • Expand the channel category, increasing the portfolio of Cetaphil within this.
  • Implement Key Account & Client Management Plans: Develop and execute strategies to retain and strengthen client relationships.
  • Customer Service and Issue Resolution: Provide high-quality customer service and resolve client issues promptly to ensure client retention.
  • Client Engagement Activities: Identify client business requirements, prepare proposals and quotations, and engage with clients to meet their needs.
  • Process Development and Administration: Contribute to the creation and management of processes related to Key Account & Client Management programs and policies.
  • Industry-Specific Relationship Management: Collaborate on activities specific to the industry to enhance client relationships and coordinate customer-facing roles.
  • Project and Process Management: Manage large and complex projects independently, lead process improvement initiatives, and design new processes.
  • Mentorship and Training: Direct the work of junior employees, provide training and mentorship, and manage processes and programs.
  • Stakeholder Engagement: Build and maintain strong relationships with internal departments, external service providers, and key stakeholders, providing technical guidance and influencing new practices.

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