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Technical Support Specialist
2 months ago
Job Title: Technical Support Specialist
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at Traka (Assa Abloy). As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring that they receive timely and effective solutions to their technical issues.
Key Responsibilities:
- Technical Support: Provide technical support to customers via phone, email, and remote access, resolving technical issues and ensuring that customers are satisfied with the level of service provided.
- Problem-Solving: Analyze and resolve complex technical problems, using your expertise and knowledge of authentication technologies to identify and resolve issues.
- Communication: Communicate effectively with customers, stakeholders, and internal teams, providing clear and concise information and updates on technical issues and resolutions.
- Documentation: Maintain accurate and detailed records of technical issues, resolutions, and customer interactions, using our CRM system.
- Collaboration: Work collaboratively with internal teams, including engineering, sales, and marketing, to ensure that technical issues are resolved efficiently and effectively.
- Knowledge Sharing: Share your knowledge and expertise with colleagues, providing training and support to ensure that the team is equipped to handle technical issues.
- Continuous Improvement: Continuously improve our technical support processes and procedures, identifying areas for improvement and implementing changes to enhance the customer experience.
Requirements:
- Technical Expertise: Strong understanding of authentication technologies, including HID Authentication and credential management products.
- Customer Service: Excellent customer service skills, with the ability to communicate effectively with customers and stakeholders.
- Problem-Solving: Strong problem-solving skills, with the ability to analyze complex technical issues and identify effective solutions.
- Communication: Excellent communication skills, with the ability to communicate effectively with customers, stakeholders, and internal teams.
- Documentation: Strong documentation skills, with the ability to maintain accurate and detailed records of technical issues and resolutions.
- Collaboration: Strong collaboration skills, with the ability to work effectively with internal teams and stakeholders.
- Knowledge Sharing: Strong knowledge-sharing skills, with the ability to share knowledge and expertise with colleagues.
- Continuous Improvement: Strong continuous improvement skills, with the ability to identify areas for improvement and implement changes to enhance the customer experience.
What We Offer:
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career growth and professional development.
- Collaborative Environment: A collaborative and supportive work environment.
- Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the team.
How to Apply:
If you are a motivated and experienced Technical Support Specialist looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
