Customer Support Specialist for Impactful Technology

6 days ago

Stockholm, Stockholm, Sweden Doconomy Full time
Company Overview

Doconomy is a pioneering company in impact technology, dedicated to rewriting the financial system and driving global climate action. We equip banks with innovative financial tools that educate and foster positive change, combining expertise in behavioral science to design financial services that make saving and investing simple and enjoyable while reducing environmental impact.

We have over 100 clients in 40 markets, including partnerships with the United Nations Framework Convention on Climate Change (UNFCCC), Mastercard, S&P Trucost, and the World Wildlife Fund (WWF). Our team includes former bankers, engineers, developers, designers, brand strategists, ESG experts, and thought leaders in business and service design.

Job Description

We're seeking an enthusiastic and proactive IT Service Desk Specialist to join our IT team in Stockholm. This role involves being on-site regularly to provide reliable IT support and manage infrastructure. As the first point of contact for colleagues seeking technical assistance, you'll troubleshoot, diagnose, and resolve IT issues while delivering outstanding support with a friendly and professional approach.

Key Responsibilities
  • Provide timely and professional technical support to colleagues via phone, email, and ticketing system.
  • Troubleshoot and resolve hardware, software, and network-related issues.
  • Document, track, and prioritize support requests using the ticketing system.
  • Resolve incidents and requests efficiently, meeting service level agreements (SLAs).
  • Install, configure, and maintain hardware and software; laptops, conference systems, printers, and peripherals.
  • On- and offboarding, ensuring colleagues have necessary access and equipment.
  • Maintenance and support of IT systems and infrastructure.
  • Collaborate with other teams to improve IT processes and user experience.
  • Provide training and guidance to colleagues on IT best practices, security protocols, and system usage.
  • Continuous improvement of the IT Service Desk and other IT functions.
Requirements

To succeed in this role, you'll need:

  • Proven experience in an IT support or service desk role.
  • Strong knowledge of IT systems, hardware, software, and network technologies.
  • Experience with ticketing systems, including Jira.
  • Experience supporting MacOS and managing devices through Apple Business Manager and Kandji.
  • Proficiency with Google Workspace administration.
  • Basic understanding of IT security principles and practices.
  • Excellent communication and service skills, with a problem-solving attitude.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Strong attention to detail and organizational skills.
  • A proactive and enthusiastic approach to learning new technologies and improving processes.
  • Familiarity with hybrid work environments and strong advocacy for hybrid work models.
Benefits

This role offers a dynamic and international work environment, with a hybrid setup: three days a week connecting and collaborating in our office at A-house Östermalm, and two days working from wherever you're most productive. You'll have access to the latest Apple devices and equipment to support your best work, as well as comprehensive health insurance, a generous occupational pension plan, a wellness allowance, and 30 days of paid vacation plus 2 extra self-care days.

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