Support Ambassador

24 hours ago


Stockholm, Stockholm, Sweden Happy Socks Full time

Welcome to Happy Socks

We're a fun and quirky company that's always looking for talented individuals to join our team. As a Customer Experience Specialist, you'll have the opportunity to make a real impact on our customers' experiences.

The Job Description

This role involves:

  • Handling escalations from our First Line support team.
  • Working with the external First Line support team to provide them with continuous support and constructive feedback.
  • Maintaining and improving the chatbot and support pages on the Happy Socks website.
  • Assisting in conducting tests aimed at improving customer experience.

Requirements

  • Fluent in English, with German fluency being a plus.
  • Previous experience in online customer support, preferably from an E-commerce environment.
  • Excellent interpersonal and communication skills.
  • Able to work independently and in a team.


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