Sales and Service Supervisor

5 days ago


Stockholm, Stockholm, Sweden H&M group Full time
About the Role

We are seeking a highly skilled and motivated Floor Manager to join our team at Weekday. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences, leading a team of sales assistants, and driving sales growth.

Key Responsibilities:

  • Deliver a high level of customer service through styling advice, product knowledge, and store experience.
  • Analyse sales data and work with the Store Manager to identify areas for improvement.
  • Lead a team of sales assistants to achieve excellent standards of service.
  • Support recruitment and ensure new starters receive thorough induction and training.
  • Assist the Store Manager in identifying future talents and developing plans to support their progression.
  • Oversee store operations and promote the brand as an ambassador.

Requirements:

  • Prior retail or customer-facing experience.
  • Understanding of what makes a great customer experience.
  • Fluency in English.

What We Offer:

  • Competitive benefits package, including staff discounts and development opportunities.
  • Diverse and inclusive work environment, promoting equal opportunities and a positive work environment.
  • Opportunity to develop skills and career within the H&M Group, a global leader in the fashion industry.


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