Business Development and Retention Expert
3 days ago
We are seeking a dedicated Customer Success Manager to join our team at Proposales. As a key member of our Customer Success team, you will play a critical role in developing and defining the customer success playbook.
As a Customer Success Manager, you will be responsible for providing exceptional service and building strong relationships with our customers. You will work closely with the Sales Manager on your customer portfolio to ensure alignment and maximize impact.
Your Key Responsibilities:
- Provide expert guidance and support to customers throughout the customer lifecycle.
- Develop and implement tailored strategies to drive growth within accounts.
- Collaborate with Sales and Product Teams to ensure alignment and maximize impact.
- Monitor customer satisfaction and health metrics to ensure clients are progressing towards their desired outcomes.
About the Role:
- You will help customers onboard effectively and deliver continuous engagement through regular touchpoints.
- You will co-own the strategic accounts with the Sales Manager, managing the customer journey from trial to full adoption.
- You will provide insights and reporting on trial status, customer engagement, and strategic account progress.
- You will participate in bi-weekly reviews with the Sales Manager to assess trial statuses and adjust the approach as needed.
About You:
- You have a passion for customer success and an ability to create lasting relationships.
- You are comfortable with technology and quickly learn new software.
- You excel in team settings and can effectively communicate across functions.
- You are always looking for ways to improve processes and increase efficiency.
- You are proficient in Swedish and English, both written and verbal.
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