Senior Global Customer Insights Specialist

3 weeks ago


Stockholm, Stockholm, Sweden TUI Full time
About the Role

We are seeking a highly skilled Senior Global Customer Analyst to join our team. As a key member of our Global team, you will be responsible for delivering cutting-edge analytically driven customer insights to stakeholders across all countries to drive key strategic and investment decisions across the business.

Key Responsibilities
  • Lead and deliver business value through different analytical projects such as NPS driver and financial impact analysis, personalization and segmentation.
  • Proactively create ongoing action-driven customer behaviour insights to support decision-making.
  • Use a wide range of customer data including booking, digital and demographic data, as well as NPS, customer feedback and engagement data.
  • Translate data insights into clear business stories that drive action.
  • Engage senior stakeholders effectively and manage contact with a variety of key stakeholders throughout development and business areas.
About You
  • Proven and significant experience in similar analytical roles.
  • Ideal business knowledge of CX, Marketing, CRM.
  • SQL/ Python/R or other programming languages.
  • Nice to have: knowledge of Tableau or any other dashboarding tool.
  • Demonstrable analytical problem solving capabilities.
  • Ability and desire to work and collaborate as part of an international, cross-functional team to deliver successful outcomes.
  • Ability to think strategically; see the bigger picture, analyse complex problems and quickly evaluate options to meet business expectations.
  • Excellent interpersonal, communication and influencing skills coupled with sound commercial awareness.
About Our Offer
  • Working in the leading global tourism group: We stand for intercultural cooperation and offer the opportunity to work in international projects and teams.
  • Mobile working, flexible working hours and working from abroad: We believe that work is something you do, not where you go.
  • Development and career opportunities: We promote the potential of our employees with a wide range of (digital) training opportunities and international career opportunities.
  • Personal benefits: We offer attractive remuneration, generous travel benefits, extensive health & wellbeing offers and much more.


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