Customer Insights Analyst

2 weeks ago


Stockholm, Stockholm, Sweden Headquarter Stockholm - Strawberry Full time
About the Role

We are seeking a highly skilled Customer Loyalty Analytics expert to join our team at Headquarter Stockholm - Strawberry. As a key member of our analytics team, you will play a crucial role in enhancing the member experience and strengthening both transactional and emotional loyalty within our club.

Key Responsibilities
  • Analyze internal and external data to provide actionable insights and drive business decisions for our members.
  • Develop and maintain data models to segment customers, predict next actions, and support personalized experiences for members.
  • Collaborate with cross-functional teams to design and implement loyalty programs that drive business value and member engagement.
  • Stay up-to-date with industry trends and best practices in loyalty analytics and customer experience.
  • Communicate complex data insights and recommendations to stakeholders through clear and concise reports and presentations.
Requirements
  • 4-5 years of experience in customer analytics or a related field.
  • Proven experience in data analysis, data modeling, and data visualization.
  • Strong understanding of loyalty programs and customer journey mapping.
  • Excellent communication and presentation skills.
  • Ability to work in a fast-paced environment and prioritize multiple projects simultaneously.
What We Offer
  • A dynamic and innovative work environment with opportunities for growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
  • Access to cutting-edge technology and tools to support your work.


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