Customer Insight Analyst

1 month ago


Stockholm, Stockholm, Sweden Nordea Bank Full time

About Nordea Bank

Nordea Bank is a leading financial institution committed to providing innovative solutions to its customers. We're dedicated to creating an agile environment where experimentation and growth thrive.

Job Opportunity

We're seeking a Customer Insight Analyst to join our SME Digital team in Business Banking - Corporate Digital. As a key member of our Product Management team, you'll play a vital role in making sense of our online and offline data, driving better decisions, and understanding customer needs.

Key Responsibilities

  • Analyse and provide insights to customer behaviour and journeys within mobile and netbank via Adobe Analytics Workspaces
  • Analyse and provide insights to customer characteristics through different data sets
  • Deliver deep-dive analysis and generate data-driven insights with recommendations to the product development teams and senior stakeholders
  • Support product teams with tracking implementations in a way that enables good analysis and follows general tracking framework (e.g. conversions, flow analytics)
  • Share your findings with various stakeholders across the organization via presentations, reports, and dashboards but also developing and owning Key Results and KPI's

Requirements

  • Bachelor's or Master's degree in a relevant field (engineering, computer science, statistics, etc.) or equivalent job experience
  • Experience in implementing tracking, analysing online (web or mobile) data by using web analytics tools (e.g. Adobe Analytics or similar) and presenting results
  • Having experience in at least one self-service analytics platform is a plus (e.g. Power BI, Qlik Sense, Tableau, etc.) and writing basic/moderate SQL queries
  • Ability to communicate findings in an engaging manner
  • Fluency in English

Location

The role is based in Helsinki or Stockholm.



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