Senior Global Customer Insights Analyst
2 weeks ago
We are seeking a highly skilled Senior Global Customer Analyst to join our team. As a key member of our Global team, you will be responsible for delivering cutting-edge analytically driven customer insights to stakeholders across all countries to drive key strategic and investment decisions across the business.
Through the use of internal and external customer data, you will manage the generation of meaningful insights that help the company better understand their consumers, increase engagement, drive sales and consumer experience.
Key Responsibilities- Lead and deliver business value through different analytical projects such as NPS driver and financial impact analysis, personalization and segmentation.
- Proactively create ongoing action-driven customer behaviour insights to support decision-making.
- Use a wide range of customer data including booking, digital and demographic data, as well as NPS, customer feedback and engagement data.
- Translate data insights into clear business stories that drive action.
- Engage senior stakeholders effectively and manage contact with a variety of key stakeholders throughout development and business areas.
We are looking for a candidate with proven and significant experience in similar analytical roles. Ideally, you will have business knowledge of CX, Marketing, CRM and be proficient in SQL/ Python/R or other programming languages.
You will also have demonstrable analytical problem solving capabilities, ability and desire to work and collaborate as part of an international, cross-functional team to deliver successful outcomes.
About Our OfferWe offer a wide range of benefits, including mobile working, flexible working hours and working from abroad. We promote the potential of our employees with a wide range of (digital) training opportunities and international career opportunities.
We value diversity and inclusion and are committed to creating a workplace that is inclusive and respectful of all employees. If you would like to learn more about our diversity and inclusion initiatives, please visit our website.
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