Senior Global Customer Insights Specialist

2 weeks ago


Stockholm, Stockholm, Sweden TUI Full time
About the Role

We are seeking a highly skilled Senior Global Customer Analyst to join our team. As a key member of our Global team, you will be responsible for delivering cutting-edge analytically driven customer insights to stakeholders across all countries to drive key strategic and investment decisions across the business.

You will lead and deliver business value through different analytical projects such as NPS driver and financial impact analysis, personalization and segmentation. You will use a wide range of customer data including booking, digital and demographic data, as well as NPS, customer feedback and engagement data.

You will be using established analytical techniques to generate data insights and translate these into clear business stories that drive action. Your deep understanding of Customer Experience, NPS and other customer feedback metrics, CRM metrics and statistical techniques will enable you to become a valued business partner with CX and CRM teams.

About You

We are looking for a highly experienced and skilled individual with a proven track record in similar analytical roles. You will have a strong understanding of business knowledge of CX, Marketing, CRM and be proficient in SQL/ Python/R or other programming languages.

You will have excellent interpersonal, communication and influencing skills coupled with sound commercial awareness. You will be an English-speaker, with knowledge of German, Dutch or Swedish languages being an advantage.

About Our Offer

We offer a wide range of benefits including mobile working, flexible working hours and working from abroad. We promote the potential of our employees with a wide range of (digital) training opportunities and international career opportunities.

We value diversity and inclusion and encourage applications from candidates from diverse backgrounds. If you would like to read more about what Diversity & Inclusion means to us, please visit our website.



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