Finnish and Swedish Speaking Consumer Credit Professional

4 weeks ago


Stockholm, Stockholm, Sweden AMEX Full time
About the Role

We are seeking a highly skilled and motivated Finnish and Swedish speaking Consumer Credit Professional to join our Nordics team. As a key member of our Credit Department, you will be responsible for providing exceptional customer service and resolving complex credit issues.

Key Responsibilities
  • Handle outbound and inbound calls from consumer cardmembers with overdue or delinquent accounts.
  • Build strong relationships with customers by offering custom solutions, consultative assistance, and first contact resolution.
  • Deliver best-in-class service while responding to customer inquiries and resolving issues.
  • Make informed decisions based on risk assessment and customer profiles.
  • Gain commitment from customers to make payments on their overdue accounts and enable them to spend on their American Express card.
  • Meet and exceed quality goals, compliance regulations, and productivity targets.
  • Document key information and adapt to a dynamic environment.
What We Offer

At American Express, we prioritize our colleagues' well-being and offer a range of benefits and programs to support their physical, financial, and mental health. These include:

  • Competitive base salaries and bonus incentives.
  • Support for financial well-being and retirement.
  • Comprehensive medical, dental, vision, life insurance, and disability benefits.
  • Flexible working models with hybrid, onsite, or virtual arrangements.
  • Generous paid parental leave policies.
  • Free access to global on-site wellness centers and confidential counseling support.
  • Career development and training opportunities.
Requirements

We are looking for a candidate who is proficient in Finnish, Swedish, and English, both verbally and in writing. The ideal candidate will have strong analytical skills, be confident in challenging customer situations, and be able to navigate multiple systems to service customers.



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