Finnish and Swedish Consumer Credit Professional
4 weeks ago
Transforming Customer Experiences
As a Consumer Credit Professional, you will lead the way in delivering extraordinary experiences for our customers. Our Nordic Consumer Credit team is looking for a talented individual to join our dynamic team, working closely with 13 Credit Advisors to achieve targets and drive customer satisfaction.
Within Credit Operations, you will be responsible for recovering balances, reducing provisions, and ensuring compliance with regulatory requirements. Your exceptional skills in customer care, credit servicing, and risk management will make you a valuable asset to our team.
Your Key Responsibilities:
- Handle outbound and inbound calls to resolve customer queries and delinquent accounts
- Build strong relationships with customers through consultative assistance and first contact resolution
- Deliver best-in-class service, meeting quality goals, compliance regulations, and productivity targets
- Make informed decisions based on risk assessment and customer profiles
- Gain customer commitment to making payments and enabling spending on their American Express card
We Offer:
- Competitive base salaries and bonus incentives
- Support for financial well-being and retirement, comprehensive medical and dental benefits
- Flexible working models, generous paid parental leave policies, and free access to wellness centers
- Career development and training opportunities, continuous coaching, and feedback
Requirements:
- Proficiency in Finnish, Swedish, and English verbal and written communication
- Strong analytical skills, confidence in challenging customer situations, and ease in navigating multiple systems
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