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Finnish and Swedish Consumer Credit Professional
2 months ago
We are seeking a highly skilled and motivated Finnish and Swedish speaking Consumer Credit Professional to join our Nordic Consumer Credit team. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring compliance with regulatory requirements.
Key Responsibilities- Handle inbound and outbound calls from consumer cardmembers with overdue or delinquent accounts.
- Build strong relationships with customers by offering custom solutions, consultative assistance, and first contact resolution to resolve customer issues.
- Deliver best-in-class service by responding to customer inquiries and resolving problems in a timely and professional manner.
- Make risk-based decisions to stop or enable spending based on customer account information and credit history.
- Meet and exceed quality goals, compliance regulations, and productivity targets.
- Document key information and adapt to a dynamic environment.
- Proficient in Finnish, Swedish, and English verbal and written communication.
- Strong analytical skills with the ability to navigate multiple systems to service customers.
- Confident in handling challenging customer situations.
At American Express, we are committed to providing our customers with exceptional service and support. We offer a comprehensive benefits package, including competitive base salaries, bonus incentives, and comprehensive medical, dental, and vision benefits. We also prioritize our colleagues' physical, financial, and mental well-being through various programs and resources.
