Client Satisfaction Ambassador

4 days ago


Stockholm, Stockholm, Sweden Transcom AB Full time

Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic environment where you can make a direct impact on the customer experience?

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As a Client Satisfaction Ambassador, you will be the crucial link between our clients and their customers, ensuring their concerns are heard, investigated, and resolved efficiently. Your primary responsibility will be handling and resolving customer complaints and escalations while continuously working towards improving processes to enhance customer satisfaction.

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As a VOC Agent, you will work closely with internal teams, including call centre agents, workshops, and insurance companies, to ensure seamless communication and effective case resolution. You will have an analytical problem-solving ability to assess complaints and find the best solutions while maintaining professionalism, resilience, and empathy in handling complex cases.

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We offer a competitive compensation package, comprehensive training program, career advancement opportunities, collective agreement & pension plan, health & wellness benefits, and a dynamic and inclusive work environment.

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