Customer Success Director

1 week ago

Sundbyberg Municipality, Sweden Aura Cloud Full time
About the Role

Aura Cloud is a leading fintech company providing a comprehensive digital cloud platform for financial institutions to accelerate their business growth. Our platform is at the heart of our customers' digital transformation journey and is critical to their success.

We are backed by prominent Swedish venture funds with a vision to bring speed and agility to the market for financial institutions. We have a strong growth ambition in the Nordic market and are expanding our presence in Europe. Our goal is to become a leading global player in providing digital platforms for financial services.

The Opportunity

We are seeking an experienced Customer Success Manager to lead our Customer Success Team in the Nordic region. As a key member of our team, you will be responsible for ensuring the success of our customers' businesses through our platform. You will lead all customer engagement, planning, and communication with our customers, driving their growth and success.

You will own our customers in the region, providing them with exceptional attention and support to ensure they achieve their business objectives on our platform. You will engage with customers in multiple ways to upsell and cross-sell our platform's capabilities, always keeping their success and growth in mind.

You will work closely with our team of Platform Functional Consultants and Analysts to deliver exceptional customer experiences from pre-sales, solutioning, project management, and support. Your skills and expertise will be essential in driving customer satisfaction and loyalty.

Your Skills and Experience
  • You have an entrepreneurial mindset with a passion for finding solutions for our customers through our platform.
  • You have at least 10+ years of experience in core banking projects or similar banking applications, having gone through multiple complete onboarding and implementation cycles.
  • You have good domain knowledge of consumer and SME banking, with knowledge of banking processes in the Nordic region.
  • You have hands-on experience of migration from or to any core banking application, having led various stages of such an implementation.
  • You have excellent project management skills, successfully managing onboarding and support projects for financial institutions.
  • You have managed projects in an agile manner, with the ability to oversee multiple streams and milestones across customer projects.
  • You can simplify complex ideas and communicate them in writing with clear logical thinking.
  • You are a people-oriented person who builds strong relationships with customers and stakeholders.
  • You are a person who can connect with the team, identify their strengths and weaknesses, and align the team to realize our vision.
  • You are fluent in English as the working language; knowledge of Swedish and other Nordic languages is a plus.

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