
Loyalty and CRM Director
2 days ago
We are looking for a seasoned professional to lead our global loyalty and CRM efforts, driving customer engagement and retention through innovative strategies.
About the Role:
- Develop and implement a loyalty program that drives customer retention and revenue growth.
- Lead a team of professionals, ensuring clear roles and responsibilities.
- Analyze customer data to inform strategic decisions, leveraging segmentation and product category insights.
- Cultivate strong relationships with marketing and sales teams to ensure seamless execution and brand alignment.
- Collaborate with IT to develop future-proof solutions and maintain technical excellence.
About You:
- Proven experience in running global loyalty programs and CRM departments.
- Strong digital savvy and analytical skills.
- Excellent leadership and team management abilities.
- Ability to inspire and motivate a high-performing team.
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