Loyalty and CRM Director

2 days ago


Stockholm, Stockholm, Sweden H&M Group Full time
Job Summary

We are looking for a seasoned professional to lead our global loyalty and CRM efforts, driving customer engagement and retention through innovative strategies.

About the Role:

  • Develop and implement a loyalty program that drives customer retention and revenue growth.
  • Lead a team of professionals, ensuring clear roles and responsibilities.
  • Analyze customer data to inform strategic decisions, leveraging segmentation and product category insights.
  • Cultivate strong relationships with marketing and sales teams to ensure seamless execution and brand alignment.
  • Collaborate with IT to develop future-proof solutions and maintain technical excellence.

About You:

  • Proven experience in running global loyalty programs and CRM departments.
  • Strong digital savvy and analytical skills.
  • Excellent leadership and team management abilities.
  • Ability to inspire and motivate a high-performing team.

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