Technical Account Representative
4 hours ago
Our Team:
- The Customer Success Manager (CSM) will be responsible for generating a repeatable strategy of technology adoption for AvePoint customers.
Key responsibilities include:
- Developing business value assessment programs by creating customer success metrics to support product onboarding, product adoption as well as customer retention and satisfaction goals.
- Developing and maintaining long-term relationships with key accounts; coordinating support efforts and organizing solution delivery whilst establishing and owning a trusted advisor relationship with your customers.
- Maintaining customer technical account portfolios to provide technical guidance and recommendations.
- Aligning AvePoint's product lines to provide comprehensive solutions that satisfy the customer's business needs.
- Determining individualized customer success plans for your customers, utilizing net promoter score (NPS) metrics and other customer data.
- Working closely with account managers to understand short-term and long-term sales strategies to identify key areas to drive customer success through product adoption and satisfaction.
- Shepherding existing customers through contract renewal cycles and working with sales teams to execute renewals.
- Identifying and understanding a customer's adoption status and support history throughout the post-sales cycle; determining how to incorporate these elements into the overall customer success strategy.
- Pursuing a strategy of goal attainment to rectify any hurdles and steer clients towards success.
- Becoming an expert in the features and benefits of our applications.
- Delivering web-based and/or onsite product overviews and training sessions for clients.
- Conducting basic technical consultancy with clients regarding AvePoint Products.
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