EMEA Technical Solutions Expert

18 hours ago


Stockholm, Stockholm, Sweden TN Sweden Full time
Company Overview

TN Sweden is a leading provider of innovative solutions for the healthcare industry. Our company is committed to delivering exceptional service to our customers and patients, and we are seeking a highly skilled and experienced technical professional to join our team as a Regional Field Service Engineer.

Job Responsibilities
  1. Installation/relocation of analytical laboratory instruments of Roche
  2. Technical release of analytical systems for laboratory use
  3. Focus on installations of large projects that require special attention based on the continuous increase of customer demands and specifications on the instruments that we deliver
  4. Independently analyze and resolve most questions and problems and refer only the most complex issues to higher levels
  5. Ensure all regional activities are documented in a manner compliant with the company's quality procedure
  6. Awareness of new service bulletins, Global Customer Support (GCS) hot news, and other forums
  7. Close collaboration with our Global Customer Support to share technical experience, implement new ways of working and promote teamwork across borders
  8. Knowledge transfer and technical resource to other Field Service Engineers
  9. Support for service coordination at customer as well as general/technical advice to service coordination
  10. Timely and accurate logging of data according to work instructions and agreements, with regard to activities in the CRM system
  11. Actively gathering information in preparation for meetings, delivering an active part in these meetings and giving feedback of the outcome of these meetings to others
  12. Develop and monitor local reports to ensure the efficient and productive delivery of services
  13. Actively monitor costs for own Service activities


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