Omnichannel Design Leader

4 days ago


Malmo, Skåne, Sweden IKEA Retail Services AB Full time

About the Function

Our Physical CMPs function plays a crucial role in shaping how customers and co-workers experience IKEA. We develop solutions, capabilities, and operational excellence that bring IKEA's strategies to life and create a positive impact.

We believe in creating an inclusive and inspiring workplace grounded in IKEA's culture and values, where diverse teams can perform, grow, and develop. Together, we aim to make IKEA more affordable, accessible, and sustainable — always with the customer and co-worker experience in mind.

The ideal candidate will have a strong understanding of customers' journeys and living situations worldwide, recognizing their needs and expectations in an omnichannel environment. You will understand what drives home furnishing expectations, shopping behaviors, and how to increase visitation and sales.

Your ability to influence, inspire, and lead through people will help you create value for customers and unleash entrepreneurial spirit. You will collaborate effectively with stakeholders across IKEA to achieve shared goals.



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