Customer Experience Innovator

3 days ago


Malmo, Skåne, Sweden IKEA Retail Services AB Full time
About this role
In the pursuit of making IKEA more affordable, accessible, and sustainable, we are seeking a visionary leader to shape the future of our customer meeting points. As a CMP Design Leader, you will be responsible for designing and developing innovative solutions that enhance the customer experience across Physical CMPs.

**Key responsibilities:**
- Develop omnichannel solutions that meet diverse customer journeys
- Collaborate with experts in Retail and Digital areas, as well as external partners, to create seamless experiences
- Focus on optimizing processes, tools, and standards for scalability

**What you'll bring:**
- Strong understanding of customers' needs and expectations in an omnichannel environment
- Ability to navigate complex business environments and drive growth
- Excellent leadership and collaboration skills to build inclusive teams

About the team
We are a crucial function in shaping how customers and co-workers experience IKEA. We develop solutions, capabilities, and operational excellence that bring IKEA's strategies to life. Our focus is on creating an inspiring workplace grounded in IKEA's culture and values.

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