Customer Experience Visionary

5 days ago


Malmo, Skåne, Sweden IKEA Retail Services AB Full time

We are on the lookout for a visionary leader to join us as a Customer Experience Visionary. The ideal candidate will have a strong understanding of customers' journeys and living situations worldwide, recognizing their needs and expectations in an omnichannel environment.

This is an exciting opportunity to shape the future of our customer meeting points and create meaningful experiences. As a leader, you will build strong relationships, co-create solutions, and inspire others by living the IKEA values. You will navigate complex, dynamic business environments and embrace change to drive growth.

You will be responsible for designing and developing innovative solutions for our Physical CMPs, translating strategic initiatives into impactful results. Your focus will be on optimizing the omnichannel experience, making it easier and more inspiring for customers to engage with IKEA, whether online or in our stores.

Collaboration and communication are at the heart of this role. You will share insights, align with stakeholders, and help integrate digital developments that improve the customer experience and drive profitable growth.



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