Performance and Optimization Cluster Leader
4 days ago
You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.
Are you motivated by the IKEA Vision? Are you driven by business growth as well as having the opportunity to develop people at the same time? We are looking for a Performance and Optimization Cluster Leader to join our Omni team, somebody with a strong knowledge of omnichannel customer journeys and excellent knowledge of current market and online trends
We believe that you will also be able to work in agile environments and be able to react and adapt strategies quickly based on feedback and business changes. In this role, data decisions are key for us to optimise our online sales, so knowledge of this, as well as advanced analytics and decision intelligence, is needed.
To succeed in this role, you must be able to influence and inspire, as well as to drive change positively. As the Performance & Optimization Cluster Leader you will be able to navigate and lead in a very complex and ever-changing business environment and create strong relationships, which, in hand, lead to successful collaborations, enabling you to deliver the results needed.
As well as the capabilities mentioned above, you will need the following proven skills:
- 6+ years in e-commerce, commercial leadership role or business performance management.
- Proven ability to actively lead, coach and provide a clear POV across cross-functional teams and global environments.
- Demonstrated success in optimising (ideally online) business and improving key performance metrics.
- Experience in a business leadership role (country or global) or similar externally.
- Ability to communicate with conviction and a strong POV, creating strong relationships.
Your responsibilities
As the Performance & Optimization Cluster Leader, you will be responsible for providing active coaching and steering for your cluster of markets, setting clear priorities and market-specific objectives. You will also take ownership of the performance optimisation journey, including the evolution of the online sales funnel, working closely with each country to set best practices and help bridge any gaps in performance to ensure consistent growth.
Your responsibilities will also include the following:
- Analyse the performance of web and app platforms of a cluster, providing actionable insights and coaching to country teams. Actively guide countries on how to implement improvements and optimise their digital presence.
- Identify and elevate relevant best practices across markets, leading initiatives to bridge performance gaps. Provide strategic direction and support to ensure that every country operates at optimal performance levels.
- Assume responsibility for the performance and structure of the online sales tree in a specific cluster, ensuring alignment across all markets. Drive initiatives that enhance the overall efficiency and profitability of the sales structure.
- Lead the review and follow-up of D-CMP (Digital Customer Meeting Points) deployments and releases in each market, ensuring that all countries adhere to the set development roadmap and that releases contribute to overall performance improvement.
- Contribute as a matrix partner to country teams, collaborating closely with marketing to ensure alignment between online activities and broader marketing strategies.
This is a permanent position in Malmö, Sweden, and you will report to the Head of Digital Customer Meeting Points Development.
Together as a team
Define and drive the purpose of each digital channel - web, app, and social commerce - to create a seamless omnichannel experience. Set clear KPIs and prioritise development based on business needs to elevate the customer journey and boost conversion.
Shape and implement site merchandising strategies that align with customer needs and commercial goals, leveraging our 80 years of in-store expertise. Analyse, optimise, and support digital platforms across countries, ensuring consistency, sharing best practices, and enhancing performance globally.
Questions and support? Let's connect
We will make sure to allocate a lot of time for questions about the role during the interview part of the process. In case you have any questions about the recruitment process, please contact the Recruiter Juliana Picon via email at juliana.picon@ingka.com.
Please note that due to GDPR reasons, we do not accept applications by email, and we want you to send us your application (CV and cover letter) in English. We look forward to receiving your application and will review candidates continuously, so please submit your application as soon as possible but no later than the 14th of January 2024. We kindly like to ask you to expect some delays in response to your application, due to the Christmas and New Year Holidays.
We will be interviewing continuously and are looking forward to hearing from you
Why you will love us
From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.
At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.
Our vision, "to create a better everyday life for the many people" inspires and guides us in everything we do. This is IKEA.
What we all have in common- Living our values
- Being your unique self, while respecting and including others
- A passion for home furnishing
- Performing & delivering while learning & developing
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Malmo, Skåne, Sweden Inter IKEA Systems B.V. Full timeLeader of Performance and Optimization ClustersThis is a permanent position in Malmö, Sweden, and the successful candidate will report to the Head of Digital Customer Meeting Points Development.The role involves creating a seamless omnichannel experience by defining and driving the purpose of each digital channel - web, app, and social commerce. The ideal...
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Malmo, Skåne, Sweden Inter IKEA Systems B.V. Full timeCluster Leader for Performance and OptimizationThis position involves driving the purpose of each digital channel - web, app, and social commerce - to create a seamless omnichannel experience. The ideal candidate will be able to shape and implement site merchandising strategies that align with customer needs and commercial goals.The successful candidate will...
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