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Performance and Optimization Cluster Lead

7 days ago

Malmo, Skåne, Sweden Inter IKEA Systems B.V. Full time
Performance and Optimization Cluster Lead

The role is to provide strategic direction and support to ensure that every cluster operates at optimal performance levels. The successful candidate will have a strong knowledge of omnichannel customer journeys and current market trends.

The key responsibilities include analysing the performance of web and app platforms, providing actionable insights and coaching to cluster teams. Additionally, the candidate will be responsible for identifying and elevating relevant best practices across clusters, leading initiatives to bridge performance gaps.

To succeed in this role, you must be able to influence and inspire, as well as drive change positively. As the Performance & Optimization Cluster Lead, you will be able to navigate and lead in a very complex and ever-changing business environment and create strong relationships, which in hand, lead to successful collaborations, enabling you to deliver the results needed.

  • Analyse the performance of web and app platforms of a cluster, providing actionable insights and coaching to country teams.
  • Identify and elevate relevant best practices across markets, leading initiatives to bridge performance gaps.
Requirements and Qualifications
  • 6+ years in e-commerce, commercial leadership role or business performance management.
  • Proven ability to actively lead, coach and provide a clear POV across cross-functional teams and global environments.
  • Demonstrated success in optimising (ideally online) business and improving key performance metrics.