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Omnichannel Performance Manager

1 week ago

Malmo, Skåne, Sweden IKEA Retail Services AB Full time

IKEA: Where Sustainability Meets Innovation:

IKEA Retail Services AB is committed to making a positive impact on people's lives and the planet through sustainable and innovative solutions. Our passion for sustainability drives everything we do, from product design to supply chain management.

Job Title:

We are seeking an experienced Performance and Optimization Cluster Leader to join our team in Malmö, Sweden. As a key member of our Omni team, you will be responsible for driving performance optimization and growth across our markets.

Your Role:

  • Analyze web and app platform performance to identify areas for improvement and provide actionable insights to country teams.
  • Develop and implement strategies to optimize online sales structures and drive initiatives to enhance efficiency and profitability.
  • Oversee digital customer meeting point releases and ensure countries stay on roadmap and that new features deliver measurable results.
  • Foster collaboration with country teams to align digital and marketing strategies and maximize impact.

Requirements:

  • 6+ years of experience in e-commerce, commercial leadership, or business performance management.
  • Proven ability to lead, coach, and provide clear guidance across cross-functional teams and global environments.
  • Demonstrated success in optimizing business and improving key performance metrics.
  • Experience in a business leadership role (country or global) or similar externally.
  • Strong communication and relationship-building skills.
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