Omnichannel Ecosystem Designer
4 weeks ago
You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.
We are looking for an Omnichannel Ecosystem Designer who demonstrates strong leadership skills with IKEA's culture and values close at heart You are used to working cross-functionally and cross organizations to develop and drive topics forward You can understand the complexity of IKEA business whilst being able to provide clear directions and plans.
You have strong experience in strategy development and stay abreast of the industry trends within Omnichannel retailing. You bring a good understanding of how to be an ambassador for omnichannel retailing while leading in this field. You also can effectively champion omnichannel retailing, even while navigating the unknown. Finally, you understand Experience Design as an integrated part of the business.
We see that you bring experience in:
- At least 6 years experience in senior consumer-facing business roles.
- Very strong analytical skills and business development background.
- Experience in working with how different customer meeting points interplay with one another to meet customers in seamless omnichannel experiences.
- Proven experience in applying design-thinking to complex problems and business environments.
- Experience in applying system thinking to complex problems and ideally omnichannel experiences or retailing.
- Experience in a global organization, leading in a complex business environment with physical and digital operations and development.
- Excellent stakeholder management and communication skills.
A day in your life with us
As Omni Ecosystem Designer, you will lead, design and drive ecosystem development and frameworks with a strong foundation in design and system thinking to evolve the role of and relationship between meeting points and touch points in IKEA's omnichannel environment.
More in detail you will:
- Accountable for contributing to the definition and application of Omnichannel ecosystems across all Customer Meeting Points and customer touch points.
- Define and drive ecosystem projects with stakeholders across IKEA and in collaboration with Markets.
- Drive and execute systematic approaches to identifying market-relevant ecosystems that are based on customer relevancy, low-cost expansion and optimised use of IKEA meeting points and customer touch points.
- Drive the conceptualisation of ecosystems, securing anchoring in connection with consumer behaviour and expectations, with business viability or customers and co-workers.
- Plan E2E design projects, and lead and develop a variety of ecosystem design deliverables.
- Apply both design thinking and system thinking to evolve ecosystem approaches for IKEA to be scalable to the many markets yet actionable on a local level.
This is a permanent position in Malmö, Sweden and you will report to the Omni Strategy Manager.
About this work area
Develop and evolve the IKEA Omni Ecosystem framework, defining the role of meeting points through an end-to-end customer experience approach.
Drive omnichannel development across Omni Meeting Points across the IKEA strategic landscape, ensuring global scale and regional relevancy.
Lead end-to-end customer experience strategies across and within IKEA customer meeting points and touch points.
Bringing omnichannel experience as part of the Growth plan to life across all channels.
Questions and support? Let's connect
We will make sure to allocate a lot of time for questions about the role during the interview part of the process. In case you have any questions about the recruitment process, please contact the Recruiter Juliana Picon via email at juliana.picon@ingka.com.
Please note that due to GDPR reasons, we do not accept applications by email, and we want you to send us your application (CV and cover letter) in English. We look forward to receiving your application and will review candidates continuously, so please submit your application as soon as possible but no later than the 14th of January 2024. We kindly like to ask you to expect some delays in response to your application, due to the Christmas and New Year Holidays.
We will be interviewing continuously and are looking forward to hearing from you
Studies show that members of underrepresented communities do not apply for jobs unless they are 100% "qualified". If this is part of the reason you hesitate to apply, we would like to consider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.
Why you will love usFrom the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.
At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.
Our vision, "to create a better everyday life for the many people" inspires and guides us in everything we do. This is IKEA.
What we all have in common- Living our values
- Being your unique self, while respecting and including others
- A passion for home furnishing
- Performing & delivering while learning & developing
-
Omnichannel Experience Strategist
2 weeks ago
Malmo, Skåne, Sweden Inter IKEA Systems B.V. Full timeAbout the RoleWe are seeking an Omnichannel Experience Strategist to join our team. As a key member, you will be responsible for developing and driving ecosystem development and frameworks with a strong foundation in design and system thinking.You will lead, design, and drive ecosystem projects with stakeholders across IKEA and in collaboration with Markets....
-
Ecosystem Development Lead
2 weeks ago
Malmo, Skåne, Sweden Inter IKEA Systems B.V. Full timeAbout the JobWe are seeking an Retail Experience Innovator to join our team. As a key member, you will be responsible for developing and driving ecosystem development and frameworks with a strong foundation in design and system thinking.You will lead, design, and drive ecosystem projects with stakeholders across IKEA and in collaboration with Markets. This...
-
Omnichannel Network Design
4 weeks ago
Malmo, Skåne, Sweden INGKA Services AB Full timeWho you areWe believe you are enthusiastic about developing the business through people and are an expert at building relationships. With great communication, collaboration, and negotiation skills, you can influence, encourage progress, and identify needs within a multicultural, interdependent, and matrix environment. You enjoy applying strategic, tactical...
-
Customer Meeting Points Designer
2 weeks ago
Malmo, Skåne, Sweden Inter IKEA Systems B.V. Full timeAbout the TeamWe are a diverse team of professionals who share a passion for creating a better everyday life for the many people. Our vision is to inspire and guide us in everything we do. We believe that everyone has something unique to offer, and we want to grow and develop together.We are looking for an Ecosystem Development Lead who can bring their...
-
Omnichannel Experience Design Director
6 days ago
Malmo, Skåne, Sweden Inter IKEA Systems B.V. Full timeJob OverviewThis permanent position is located in Malmö, Sweden, and reports to the Omnichannel Experience & Strategy Manager. We look forward to receiving your application and will review candidates continuously.ResponsibilitiesDevelop and use methodologies on Omni Experience Framework and customer journey design to inform the broader organisation and...
-
Retail Experience Innovator
2 weeks ago
Malmo, Skåne, Sweden Inter IKEA Systems B.V. Full timeAbout the OpportunityWe are excited to announce an opportunity for an Customer Meeting Points Designer to join our team. As a key member, you will be responsible for developing and driving ecosystem development and frameworks with a strong foundation in design and system thinking.You will lead, design, and drive ecosystem projects with stakeholders across...
-
Malmo, Skåne, Sweden Kjell & Co Elektronik AB Full timeCompany OverviewKjell & Company is a leading omnichannel retailer of consumer electronics accessories in the Nordics, with operations in Sweden, Norway, Denmark, and China. Our vision is to improve people's lives through technology, and our mission is to help and inspire people to use technology in ways they didn't think were possible.Job DescriptionWe are...
-
Global Omnichannel Solutions Expert
2 weeks ago
Malmo, Skåne, Sweden IKEA Retail Services AB Full timeCompany OverviewWe are IKEA Retail Services AB, a global company dedicated to providing excellent customer experiences across our Physical CMPs. Our team is passionate about innovation and collaboration, striving to create a positive impact on our customers and employees.Job DescriptionThis role will focus on designing and developing innovative solutions for...
-
Principal Experience Design Leader
3 weeks ago
Malmo, Skåne, Sweden Inter IKEA Systems B.V. Full timeYou care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join...
-
Global Customer Experience Visionary
6 days ago
Malmo, Skåne, Sweden Inter IKEA Systems B.V. Full timeAbout the RoleWe are seeking a seasoned professional to drive our omnichannel customer experience strategies, empowering teams to deliver compelling customer experiences globally and locally.Key ResponsibilitiesDefine Omni Experience strategies and experience design across all Customer Meeting Points (CMPs), driving end-state customer experiences and...
-
CMP Design Leader
4 weeks ago
Malmo, Skåne, Sweden IKEA Retail Services AB Full timeWho you areWe are on the lookout for a passionate and visionary leader to join us as a CMP (Customer Meeting Point) Design LeaderYou have a strong understanding of customers' journeys and living situations worldwide, recognizing their needs and expectations in an omnichannel environment. With deep knowledge of consumer and retail trends, you understand what...
-
Experiential Design Innovation Leader
6 days ago
Malmo, Skåne, Sweden Inter IKEA Systems B.V. Full timeCustomer Experience StrategiesWe are looking for a leader who can drive our omnichannel customer experience strategies, empowering teams to deliver compelling customer experiences globally and locally.Key ResponsibilitiesDefine Omni Experience strategies and experience design across all Customer Meeting Points (CMPs), driving end-state customer experiences...
-
Omni Channel Sales Developer
1 week ago
Malmo, Skåne, Sweden IKEA Full timeKey ResponsibilitiesIn this role, you will be responsible for enabling a successful and relevant omnichannel experience of IKEA across all customer meetings. You will safeguard the brand and support the business to follow up on the performance and implementation of the IKEA concept. Your key responsibilities include:Developing a network of competencies...
-
Senior Interaction Designer
4 weeks ago
Malmo, Skåne, Sweden RPS Softwares AB Full timeWe are hiring Senior Interaction Designer for the position based in Malmo, Sweden.Educational Qualification: Bachelor's degree in Computer Science, Engineering, or a Related field.Job Summary:We are seeking a Senior Interaction Designer with a deep understanding of consumer products and mobile applications. The ideal designer will have experience working on...
-
Senior Consumer Experience Strategist
6 days ago
Malmo, Skåne, Sweden Inter IKEA Systems B.V. Full timeCompany OverviewWe are Inter IKEA Systems B.V., a company that has spread its culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.Job DescriptionAs the Omni Experience Leader, you will play a pivotal role in shaping and driving...
-
Present the offer Specialist
3 weeks ago
Malmo, Skåne, Sweden IKEA Full timePresent the Offer Specialist - Omni Channel Range PresentationWe are on the journey to transform our digital capabilities, bringing core business processes, people, data & technology together - an enabler for IKEA to become an even better home furnishing retailer in the future. A journey that needs passionate people who embrace change, dare to question and...
-
Technical Consultant Role
3 days ago
Malmo, Skåne, Sweden Deploja Full timeWe are looking for a skilled consultant to join our team as a technical consultant. In this role, you will work with clients to develop well-architected, scalable, and high-performing solutions.As part of your application, you may be presented to clients/partners as part of the recruitment process. If selected for the assignment, you will be employed by us...
-
Software Solutions Architect
3 days ago
Malmo, Skåne, Sweden Deploja Full timeWe are seeking a skilled consultant to join our team as a software solutions architect. In this role, you will work with clients to develop well-architected, scalable, and high-performing solutions.As part of your application, you may be presented to clients/partners as part of the recruitment process. If selected for the assignment, you will be employed by...
-
Knowledge Sharing Expert in Retail Industry
2 weeks ago
Malmo, Skåne, Sweden Kjell & Co Elektronik AB Full timeAbout Kjell & CompanyKjell & Company is a leading omnichannel retailer of consumer electronics accessories in the Nordics, with operations in Sweden, Norway, Denmark, and China. Our company culture is built on a strong set of values that include a commitment to customer satisfaction, innovation, and teamwork.Job SummaryWe are seeking a Learning Experience...
-
Software Architectural Engineer
7 days ago
Malmo, Skåne, Sweden Deploja AB Full timeJob Description:We are seeking an experienced Software Architectural Engineer to join our team at Deploja AB. In this role, you will be responsible for designing and developing well-architected, scalable, and high-performing solutions using the latest technologies.In addition to your technical expertise, we are looking for someone who can collaborate...
