Present the offer Specialist
1 week ago
We are on the journey to transform our digital capabilities, bringing core business processes, people, data & technology together - an enabler for IKEA to become an even better home furnishing retailer in the future. A journey that needs passionate people who embrace change, dare to question and want to make a difference. If that sounds like you, come and join us. Together we can do great things
About AreaRetail Concept is assigned to protect, expand, and develop the IKEA Concept and the IKEA Brand in existing and new markets. This includes sharing IKEA knowledge and learning across the Franchise System. Additionally, we also work with the development of solutions that will ensure a unique and successful meeting with existing and new IKEA customers.
About The JobYou will be a part of Present The Offer team, who is responsible to create a successful, consistent, and relevant experience of IKEA across all customer meetings, through the unique IKEA way to present the offer. We lead and enable commercial, relevant, and efficient retail solutions for all Franchisees. We secure the continuous development of ways to present the IKEA offer across all CMPs, emphasizing development in the digital channels. We also lead and develop required capabilities to secure excellent omni-channel range presentation.
Key Responsibilities as Present the Offer Specialist:In this role, you will be responsible for enabling a successful and relevant omnichannel experience of IKEA across all customer meetings, together with key stakeholders across the value chain. You will safeguard the IKEA brand and support the business to follow up on the performance and implementation of the IKEA concept.
- Develop, engage and inspire a network of relevant competencies across the value chain and together with Franchisees build and create the best possible Franchise offer.
- Initiate and lead development of solution design within modular retail system, including guidelines, solutions and examples for how the IKEA offer is presented across all digital and physical customer meeting points.
- Ensure omnichannel operational excellence for creating efficient and seamless customer experience for all customer meetings.
- Act as an omnichannel ambassador, embracing digital transformations.
What do you need to know to be successful?
We see that you are a person who is natural in inspiring and have a deep passion for omnichannel retailing, our range, our customers, and our co-workers. You can lead initiatives and assignments around Omnichannel Range Presentation across organisations for the continuous development of the IKEA Retail System and operating model to secure a commercial, profitable and sustainable business model.
- In-depth Retail Business- and Concept Competence
- In-depth knowledge of omnichannel customer journeys, customer centric retail design and e-commerce business
- Knowledge about what physical and digital capabilities are needed to fulfil both customer and business needs
- Proven track record of impactful physical and digital merchandising
- Confidence to relentlessly drive clarity from business strategy through discovery, test and validate experimentation towards impactful outcomes
- Capability to navigate and lead in a complex, unknown and fast changing environment
- Interdependent leadership
- Passion for what you do and a strong desire to have fun at work
This is a full-time role (40 hours per week) located in Malmö or in Delft. You will report to the Present The Offer Manager. If you have any questions about the recruitment process, you can reach out to linnea.dietrichson@inter.ikea.com.
At IKEA, we are looking for people who believe everyone deserves a seat at the table. You're welcome no matter where you come from, what you believe, and what you look like. We're interested in you simply because you're you.
Even if your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. We believe that people's different perspectives, backgrounds, and personalities make us better at understanding our customers' dreams and needs.
If you have a special need that requires accommodation in the recruitment process, just let us know.
7th of January 2025 is the closing date to apply for this role. Please send your application – CV and motivation – in English and tell us why you would be a good fit. We look forward to hearing from you
Seniority levelAssociate
Employment typeFull-time
Job functionSales and Business Development
IndustriesRetail
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