Product Specialist
3 days ago
Job Title: Product Specialist (Junior 1-3 Years)
Working Mode: Hybrid (2-3 days onsite in a week)
Duration: 6-12 month contract
Background:Client's CMS is a content management platform used for the creation, maintenance, and distribution of communications intended for CLIENT'S customers. The CMS supports content for any of our Digital Customer Meeting Points, currently focusing on CLIENT'S.com, CLIENT'S App, and Upptäcka (the kiosks in the stores).
The platform is "headless," meaning that it is presentation agnostic. The managed content is not formatted or delivered for a specific channel (e.g. a website) but is raw data that each delivery-channel team can present as-is appropriate for their audiences. The typical user of this platform is global or local content creators, online specialists; it is a co-worker tool.
The Client's CMS team is part of the Product area Content Management within Growth & Marketing, which also consists of product teams for Client's DAM, Ratings & Reviews, User Generated Content, and Content Insights.
In this role you will:- Be part of a dynamic team where every day brings new challenges and opportunities for growth.
- Work in an environment that values curiosity, proactive learning, and fast execution.
- Collaborate with a diverse range of talented professionals working on cutting-edge digital solutions.
The scope of the consultant services is to assist CLIENT'S in your role as part of a product team with a Product Owner, a Product Specialist, several engineers, and UX. Your responsibilities will include:
- Assisting the Product Owner in the operations of the platform.
- Understanding and capturing co-worker pain points and needs.
- Supporting continuous value delivery, documenting and improving processes.
- Suggesting improvements in ways of working.
- Managing internal stakeholders around the world in the different tools.
- Managing incoming support tickets and shaping the team backlog.
- Onboarding and training new users.
It's helpful to have a technical interest and to be comfortable navigating the unknown, as the CMS is part of a larger transformation with many uncertainties regarding both technical choices and new ways of working.
Key Skills:- Experience: Experience with JIRA, Miro, and Microsoft Office is a plus. Background in digital marketing or social media is preferred but not required.
- Task Management: Comfortable managing tasks and priorities in a fast-moving environment.
- Problem-Solver: Service-minded, with a curiosity to learn, ask questions, and adapt to new challenges.
- Self-Starter: Capable of working independently while remaining flexible and open to new ideas and approaches.
- Communication Skills: Fluent in English and confident interacting with new contacts quickly.
- Team Player: Ability to collaborate effectively with cross-functional teams and stakeholders, including those working with content, platforms, and web apps.
- Thorough, structured, and curious.
- Used to working towards short deadlines.
- Very comfortable using English as the main language.
- Communicative and used to managing stakeholders across digital and retail organizations.
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