Product Specialist

2 days ago

Malmo, Skåne, Sweden Inter IKEA Systems Service AB Full time
At IKEA, we are deeply committed to transforming our digital capabilities to enhance our operational efficiency and innovation. As we continue to expand development and operations of our digital landscape, we need passionate colleagues who are adept at and excited about operating and optimising the digital products that deliver significant value as well as supporting our many users. If you are ready to lead in this assignment, develop, support and grow within a vibrant and dynamic environment, we invite you to join us as a Digital Product Specialist in our Learning Technology team.

About the area

Core Business Retail Concept is assigned to protect, expand, and develop the IKEA Concept and the IKEA Brand in existing and new markets. This includes sharing IKEA knowledge and learning across the franchise system.

Retail Concept consists of the following five areas: Brand & Marketing, Expansion, Learning, Retail Concept Operations and Retail Experience.

The Learning Technology area within Retail Concept Operations at IKEA is focused on developing and implementing cutting-edge digital solutions to support lifelong learning for our co-workers worldwide. By integrating technology, data, and user insights, we aim to create an engaging and effective learning environment that supports professional growth and operational excellence.

About the Role

In your job as a Product Specialist you will support the global operations of our LMS My learning (Cornerstone on Demand) and provide guidance to superusers across the organisation. This role is critical to ensuring efficient operation of the LMS, driving business optimisations, managing incidents and releases, and enhancing system usage to support learning and development at scale.

Your Impact

As the Product Specialist – Global LMS Operations, you will:

- Support Global LMS Operations: Act as the main point of contact for superusers, providing guidance, troubleshooting, and support to ensure effective LMS usage across the organisation.
- Drive System Optimisations: Identify and lead initiatives to improve the efficiency and effectiveness of the LMS for both learners and administrators.
- Manage Incidents and Releases: Resolve and manage incidents, ensuring timely resolution of issues, and coordinate release management processes, including collaborating with the community lead to communicate and plan for training for new features.
- Enhance LMS Usage: Analyse system usage patterns and collaborate with stakeholders to implement solutions that optimise and expand the LMS's impact.
- Foster Collaboration: Work closely with global and local users of the platform to align LMS operations with organisational goals and business needs.

Key Responsibilities

- Provide operational support to global superusers and administrators to ensure smooth LMS functionality.
- Lead incident management, addressing issues promptly and coordinating with technical teams for resolution.
- Manage the release process for LMS updates, including testing, documentation, and communication of new features.
- Conduct regular system audits and usage analyses to identify opportunities for improvement and optimisation.
- Act as a subject matter expert for the LMS, sharing knowledge and best practices with superusers and stakeholders.
- Take initiative to propose and implement enhancements that drive system efficiency and user satisfaction.
- Collaborate with global and local teams to align LMS operations with the needs of the business and learning objectives.

As a key member of the learning technology team, you will use your deep understanding and experience of Cornerstone on Demand to identify improvement opportunities, take initiative to optimize platform usage, and lead operational processes to deliver impactful results.

About you:

You are passionate about enabling the development of our co-workers through digital capabilities. You thrive on building the knowledge and skills around technology for its users. You are data driven and have an understanding of agile methodologies.

To be successful in this role, the following knowledge, skills and experiences would be valuable

- Proven experience operating Cornerstone on Demand in a large scale organisation
- In-depth backend knowledge and skills to use Cornerstone on Demand as an system admin is a must
- Understanding of incident management, release management, and optimising LMS usage for diverse user groups
- Proactive mindset with the ability to take initiative, identify improvement areas, and lead optimisation efforts
- Strong collaboration and communication skills, with the ability to support and guide superusers across different regions and functions
- Analytical skills to assess system usage and identify actionable insights for improvement
- Understanding of data analytics and experience in data drive decision making

Additional information

This role is full-time (40hours per week) and based in Malmö, Sweden. This role sits in Product Area Learning Technologies in Retail Concept Operations and reports to Product Area Manager.

If you have questions about the recruitment process, please connect with Jamila via jamila.harmal2@inter.ikea.com.

Interested? Submit your CV and let us know why you would be a good fit for this role, in English, by April 2nd 2025.

At IKEA, we are looking for people who believe everyone deserves a seat at the table. You're welcome no matter where you come from, what you believe, and what you look like. We don't even care how you have furnished your home. We're interested in you simply because you're you. Even if your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. We believe that people's different perspectives, backgrounds, and personalities make us better at understanding our customers dreams and needs. At IKEA, we're all on the same project.

If you have a special need that requires accommodation in the recruitment process, just let us know.

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