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Finnish & Swedish Speaking Consumer Credit Professional - Nordics

2 months ago


Stockholm, Stockholm, Sweden AMEX Full time

About American Express

At American Express, we're committed to providing extraordinary experiences for our customers. Our Credit Department is a key part of this effort, and we're looking for a talented individual to join our team as a Credit Advisor in the Nordic Region.

Key Responsibilities

  • Handle outbound and inbound calls from consumer cardmembers with overdue or delinquent accounts.
  • Build strong relationships with customers by offering custom solutions, consultative assistance, and first contact resolution to resolve their issues.
  • Deliver exceptional service while responding to customer inquiries and resolving problems.
  • Make informed decisions based on risk assessment and customer profiles.
  • Gain commitment from customers to make payments on their overdue accounts and enable them to spend on their American Express card.
  • Meet and exceed quality goals, compliance regulations, and productivity targets.
  • Document key information and adapt to a dynamic environment.

Requirements

  • Proficient in Finnish, Swedish, and English verbal and written communication.
  • Strong analytical skills and ability to navigate multiple systems.
  • Confidence in handling challenging customer situations.

About the Role

This is an exciting opportunity to join a dynamic team and contribute to the success of American Express. As a Credit Advisor, you'll have the chance to develop your skills and expertise in a fast-paced environment. We offer a competitive salary, bonus incentives, and a comprehensive benefits package, including medical, dental, and vision insurance, as well as flexible working arrangements.

What We Offer

  • Competitive base salary and bonus incentives.
  • Comprehensive medical, dental, and vision insurance.
  • Flexible working arrangements, including hybrid, onsite, or virtual options.
  • Generous paid parental leave policies.
  • Free access to on-site wellness centers and confidential counseling support.
  • Career development and training opportunities.

Background Verification Check

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.