Consumer Credit Specialist
14 hours ago
We are seeking a highly skilled and motivated Consumer Credit Professional to join our team in Stockholm, Sweden. As a key member of our Credit Department, you will play a critical role in providing exceptional customer service and ensuring the timely resolution of customer inquiries and issues.
Key Responsibilities- Handle inbound and outbound calls from consumer card members with overdue or delinquent accounts.
- Build strong relationships with customers by offering personalized solutions, consultative assistance, and first contact resolution to achieve a positive outcome for both the customer and American Express.
- Deliver best-in-class service by responding to customer inquiries and resolving issues in a timely and professional manner.
- Make informed decisions based on risk assessment and customer profile.
- Gain commitment from customers to make payments on their overdue accounts and enable them to spend on their American Express card.
- Meet and exceed quality goals, compliance regulations, and productivity targets.
- Document key information and adapt to a dynamic environment.
- Proficient in both Swedish and English, verbal and written. Norwegian or Finnish language skills are an advantage.
- Based in the Stockholm area, with a hybrid work arrangement.
- Strong analytical skills and ability to navigate multiple systems.
- Confidence in handling challenging customer situations.
At American Express, we prioritize our colleagues' well-being and offer a range of benefits and programs to support their physical, financial, and mental health. These include competitive base salaries, bonus incentives, comprehensive medical and dental benefits, flexible working arrangements, and career development opportunities.
We are an equal opportunities employer and welcome applications from diverse candidates. Offer of employment is subject to a background verification check, in accordance with applicable laws and regulations.
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