Customer Experience Associate

12 hours ago


Stockholm, Stockholm, Sweden CBRE GWS Sweden AB Full time
Job Description:

We are seeking a highly skilled and experienced Front of House specialist to join our team at CBRE GWS Sweden AB. As a Guest Services Host, you will be responsible for providing exceptional customer service in a fast-paced environment. This includes greeting visitors warmly, answering calls professionally, assisting with transportation, and offering recommendations on local attractions.

Our ideal candidate is passionate about delivering an outstanding customer experience and has previous management experience in the hospitality industry, preferably in luxury hotels or high-end corporate hospitality. You will have excellent communication skills, both written and verbal, and be proficient in Microsoft Office. If you are a positive and proactive individual who thrives in environments where meeting new people is your main duty, we want to hear from you.

Responsibilities:
  • Welcome guests and visitors, ensuring they reach their meetings and workplace in a warm and professional manner
  • Respond promptly and accurately to guest inquiries and requests
  • Offer assistance with transportation, restaurant bookings, and accommodation arrangements
  • Issue visitor passes and validate guest parking
  • Help guests with luggage storage and office wayfinding
  • Communicate effectively with employees and visitors, building strong relationships within the building
  • Answer telephone calls in a friendly and professional manner

Requirements:
  • Previous experience in Front of House or similar role in luxury hotels or high-end corporate hospitality
  • Excellent communication and interpersonal skills
  • Proficiency in Microsoft Office and ability to learn new systems quickly
  • Ability to work in a fast-paced environment and prioritize tasks efficiently
  • Strong problem-solving skills and ability to think critically
  • Flexibility to adapt to changing circumstances and priorities

Benefits:
  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Collaborative and dynamic work environment
  • Opportunity to work with a leading commercial real estate company


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