Support Excellence Associate

4 hours ago


Stockholm, Stockholm, Sweden SAVR Full time

At SAVR, we are looking for a Support Excellence Associate to drive customer satisfaction and loyalty. In this pivotal role, you will embody the voice of our brand, provide insightful product knowledge, and elevate the customer experience to new heights.

Daily Tasks and Responsibilities

You will engage in meaningful collaborations across the organization, ensuring a seamless customer journey from start to finish. Your mission will involve conducting simple analyses to understand customer questions, proactively addressing issues, and enhancing the overall customer experience.

Your daily tasks will include solving and responding to customer inquiries with grace through live chat, email, and phone, ensuring each customer feels heard, valued, and supported. You will also work collaboratively with other team members within CX and external partners to resolve queries, share insights, and build a stronger, customer-focused environment.

Benefits and Perks
  • Employee stock options
  • A competitive salary reflecting your skills and experience
  • A well-equipped array of work tools and the mobile phone of your choice
  • Generous health-care benefits (4 000 SEK annually)
  • Health-, injury- and life insurance
  • Paid parental leave to support work-life balance
  • Occupational pension ITP1
  • 30 days of vacation

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