Customer Success Manager
4 weeks ago
We are expanding the Customer Success team and looking to add more Funnelers - Join the ride
As a Customer Success Manager at Funnel, you will own a portfolio of customers and work to become their trusted advisor as you enable them to handle, analyze and optimize their data. You will build the customer stakeholder relationships needed to grow their investment in Funnel. If this sounds like something you enjoy doing, keep reading
What you will do
As a Customer Success Manager, you will develop and maintain a solid understanding of the Funnel platform and be heavily involved in the entire customer lifecycle. In your book of business, you will also build and maintain strong and productive relationships with Funnel’s customers to understand their business, goals, needs, and opportunities with Funnel. Ultimately, you will own the end-to-end success of your customers, collaborating closely with colleagues in the account management team for customer onboarding, revenue retention, growth, and adoption.
Some of the day-to-day responsibilities include:
- Work with Solutions Consulting for an efficient and effective onboarding
- Conduct regular account reviews to drive adoption and ongoing value
- Plan, coordinate, and deliver product training sessions
- Use customer usage metrics to find opportunities to deepen Funnel's footprint and impact with our customers
- Advocate internally for your customers’ needs with Product and other stakeholders to ensure we're working in the best interests of our customers
- Work closely with the Account Management team to identify and pursue growth opportunities, as well as surface and mitigate churn
- Contribute to our team development by being a strong team player and sharing knowledge and best practices from your individual experiences
Who you are
- Relationship builder - you have proven ability to establish credibility and positive working relationships with customers across seniority levels, seeking to understand their needs and working with them to realize product value, translating to account growth
- Problem solver - you not only help to solve immediate problems but also strive to help the customer long-term, with clear explanations of recommended solutions
- Strong communicator - you can create rapport with customers and colleagues quickly and can communicate objectives and needs clearly
- Team player - you are a self-motivated, dedicated teammate with a growth mindset and collaborative work approach focused on team success
- Strategic thinker - you understand the bigger picture as well as the details in an account and can identify what needs to be done to achieve the customer’s goals with Funnel
- Effective time manager - you are comfortable with change and ambiguity and can switch contexts and restructure priorities with ease in a dynamic environment
Experience and skills :
- At least 3 years of experience in aclient-facing and relationship-building role such as Customer Success
- Analytical skills - you actively listen to internal and external stakeholders and feel comfortable digging deeper into data to generate answers and insights
- Fluency in spoken and written English
Nice to have
- Experience working with marketing data or other types of data such as CRM/ERP
- Experience from working in a high-growth start-up/scale-up
- Fluency in French
What we offer
Read more about our Stockholm office and benefits here.
Who we are
Funnel is a Software as a Service (SaaS) product that helps some of the largest businesses worldwide to automate the generation of Business-Ready Data. Our customers use Funnel to make their businesses more data-driven by drawing spot-on conclusions from their business and marketing data that we deliver to them.
We are a well-funded scale-up with a customer range from large e-commerce to advertising agencies and consumer brands. Since the product launch in 2015, we have set up offices in Stockholm, Boston, Dublin, and Sydney and have grown to service thousands of marketers all over the world.
Other information
This role is located in Stockholm and we have an office-first approach.
At this time we will only consider candidates that:
- Hold Swedish citizenship
- Hold EU/EEA citizenship
- Have a valid work permit for working in Sweden
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