Customer Success Associate

1 month ago

Stockholms kommun, Sweden Luminar Ventures AB Full time

About Mynt

Mynt is an all-in-one corporate card and spend management solution, revolutionizing businesses' efficiency. Our digital software, coupled with credit cards, eradicates manual administrative tasks for businesses. Experiencing explosive growth in the Swedish and Finnish markets, we recently secured substantial funding to fuel our expansion both in Sweden and internationally.

As a tech-first company with a product-oriented mindset, Mynt aims to address businesses' pain points. In 2021, Mynt obtained licenses as an issuer and an E-money institution from the Swedish Regulatory Authorities.

In 2022, we announced an exclusive partnership with Fortnox, integrating corporate cards within their platform. Early in 2023, a similar card-issuing partnership was revealed with Accountor Group in Finland. Additional partnerships are in progress and under development.

Joining Mynt means contributing to creating an exceptional product and company. We seek passionate individuals who thrive in a fast-paced environment, prioritizing customer value. With around 50 employees, we plan to further expand our team to support our growth.

About the role

Mynt is currently looking for a Finnish speaking Customer Success Associate to join our growing team. You will have a central role in expanding Mynt and work closely with our business partners and operational teams in order to expand Mynt on the Finnish market.

You will be involved in the day-to-day operations of the business, interact with our customers, and deliver top-notch service. You will work with different projects for the Finnish market where you will research and conduct market analysis to support decision making. You will be a part of the Customer Success team located in Stockholm and have a central role of the team to understand our product and offering. Alongside this you will have different projects to support the launch in Finland.

This is a full-time position and you will report to the Head of Customer Success.The role will be located at our office in Stockholm.

Examples of various tasks

  • Customer Success. Help onboard our new customers via demosand help them get the most out of our services
  • Customer/technical support. Help customer via chat, e-mail and phonewith various questions regarding the product
  • Partnership management. Function as contact person with our partners
  • Product. Adapt our product into a new market and language. Collect and analyse customer data
  • AML and KYC. Analyse our customers KYC:s an assist our compliance team in various potential fraud cases

Qualifications

  • Degree in Business Administration or similar relevant field
  • Passion for customer care and customer service
  • Passion for helping businesses grow and curiosity about the tech industry
  • Highly effective and professional communication skills in written and verbal communication
  • Fluent in Finnish, Swedish and English

What we can offer you

  • Be part of an amazing team in a fast growing scale-up
  • Work closely with a fun high performing team
  • Great compensation model and career path
  • A chance to shape your own development and responsibilities based on your passion and interest

The position will be filled as soon as we find a suitable candidate. Please reach out to us as soon as possible if you believe this for you

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