Norwegian Customer Success Representative

4 weeks ago

Stockholms kommun, Sweden Qred AB Full time

Dedicated to powering entrepreneurs, Qred is a profitable, high-growth fintech scale-up, and also a licensed Swedish bank. Ranked by Financial Times as one the fastest growing companies in the EU for four consecutive years, we are well-capitalized , founder-led, and have a flat organization. We are growing rapidly and are therefore looking for more great people for our Norwegian Customer Success Team 
Ok, sounds cool but what about the role?

The Norwegian market is one of our newly launched markets, and our mission is to turn entrepreneurs' visions into reality by offering simple, accessible, and affordable financial solutions.
The team is expanding and in the role of Customer Success Rep, your primary responsibility will be to ensure that our customers receive the best service possible. Our Country Manager Kristina will be your closest manager and you’ll also collaborate closely with our amazing customer success teams, here at the Stockholm office.

Main responsibilities involve:

  • Handling customer's requests regarding their business loan applications

  • Underwriting and tailoring loan offers to the business's needs

  • Develop a healthy customer lifecycle by offering personal service and a suitable business repayment plan

  • Grow and learn a lot, and have fun while doing it


Sounds interesting, right? Here’s what we're looking for:

  • A flexible and positive mindset and the ability to adapt to shifting strategic market priorities, new responsibilities, and policy changes

  • Contribute to process improvements that benefit the customers, which indicates a solution-oriented mindset

  • The ability to build trust and understand the customers’ needs, and meet them at eye level

  • Self-motivated: the ability to work well independently

  • Fluent in English and Swedish and/or Norwegian 


What will make you stand out from the rest:

  • Fluent Norwegian is not mandatory, but an understanding of the language or having previously worked with Norwegian customers is an advantage.

  • Experience with economics is considered beneficial but not a requirement

Did you check in those boxes? Here are more reasons to join us

First, this is the place to be if you’re looking for a place to grow. Qred is growing fast, and our Qredsters along with it. Our non-bureaucratic, flat organization with delegated responsibilities has a short way from idea to action. “Got a cool idea? Good - try it out Didn’t work? Oh well, on to the next idea”.

Our non-bureaucratic, flat structure with delegated responsibilities has a short way from idea to action. We value high team spirit and believe there is nothing a person cannot learn. In addition to our great culture influenced by our values Transparency, Innovation, and Passion, you’ll get the maximum wellness allowance and a bunch of new competent colleagues to learn from and get to know. And of course, we are working with the latest technology, why wouldn't we? 

One last thing - if you’re about to send in your application

This is a full-time, permanent position based in our headquarters in Stockholm. Don’t wait to send in your application We're reviewing applications on a rolling basis and while the start date is flexible, the right candidate can join us immediately.

#J-18808-Ljbffr

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