Solution Success Lead

2 days ago

Stockholm, Stockholm, Sweden RELEX Solutions Full time

RELEX Solutions creates cutting-edge supply chain and retail planning software. Within our unified platform, we have the power and potential to increase adaptability, efficiency, and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we're curious and passionate challenge-seekers creating the future of retail today.

Do you want to join a team of talented colleagues where everyone's input is valued? We believe in transparency and using common sense; putting an end to stupid things and treating your colleagues as your friends are some of our Company core values. We are serious about what we do, but do not take ourselves too seriously. We get excited when facing new challenges where we can put our skills to test, but make sure to have fun whilst doing so. If you thrive when building excellent customer relationships, ensuring customer satisfaction, and developing outstanding planning processes within retail – we give you the opportunity to experience all this and more.

We are now looking for a Solution Success Lead to join our Customer Success team in Sweden, Norway, or Denmark

As a Solution Success Lead in the Customer Success team, your primary responsibility is to support RELEX growth targets by working closely with Customer Success Managers (CSMs). While this role is based in Scandinavia and will primarily support Customer Success in the region, it is a global role—meaning you will also engage with other regions as needed.

The role focuses on acting as a strategic advisor to our CSMs and customers, leveraging your expertise in retail, supply chain, and RELEX solutions. You will build a deep understanding of customer processes, strategic goals, and pain points to ensure we align the right solutions with the right business challenges, driving measurable value and increasing the sales pipeline within our existing customer base.

This dynamic role involves collaboration across multiple business areas, including Product Teams, Presales, Presales Analytics, and Operations, ensuring a seamless and value-driven customer experience. You will cover all RELEX solution areas.

Key responsibilities:

  1. Strategic Advisory: Serve as a trusted advisor to both CSMs and customers, leveraging RELEX solutions to address customer challenges and deliver measurable value and return on investment.
  2. Pipeline Growth: Identify and cultivate commercial opportunities within existing accounts by addressing key business pain points with RELEX solutions, driving sales pipeline expansion and contributing to RELEX's growth.
  3. Cross-functional Collaboration: Work with multiple internal teams to tailor solutions to customer needs and deliver impactful results.
  4. Customer & Colleague Engagement: Develop and nurture strong relationships with customers and internal stakeholders, ensuring alignment between customer processes and RELEX's solution proposition.
  5. Global Impact: Contribute to customer success initiatives, sharing expertise and insights globally.

What We're Looking For

Experience:

  1. Retail or CPG Background: At least 5 years of experience in retail or consumer packaged goods (CPG), preferably in supply chain or a related field.
  2. Operational experience working for a retailer, wholesale, or CPG company is desirable.
  3. Supply Chain Expertise: Strong understanding of end-to-end supply chain processes, including demand planning, space and assortment optimization, price & promotions, and CPG.
  4. Hands-on experience with RELEX solutions or comparable systems is a strong advantage.
  5. Commercial Acumen: Proven track record of delivering customer value and supporting revenue growth.

Skills:

  1. Solution Expertise: Familiarity with RELEX solutions or comparable systems.
  2. Pipeline Development: Skilled at identifying and developing commercial opportunities to expand the sales pipeline within existing accounts.
  3. Strong Communication: Ability to articulate complex solutions in a way that resonates with diverse stakeholders.
  4. Customer & Stakeholder Engagement: Proven ability to build and maintain relationships with both customers and internal teams to drive alignment and success.
  5. Cross-Functional Collaboration: Experience working across various teams such as Customer Success, Product, Presales, and Operations to deliver impactful outcomes.

Mindset:

  1. Customer-Focused: Always prioritize customer needs and deliver value that aligns with their goals.
  2. Proactive: Take initiative, own tasks, and solve problems independently.
  3. Strategic Thinker: Focus on big-picture outcomes and align efforts with long-term business growth.
  4. Collaborative: Work effectively with others across teams and regions to achieve shared goals.
  5. Adaptable: Stay flexible and handle changing priorities or challenges with ease.
  6. Curious: Always eager to learn, improve, and find innovative solutions.

What We Offer You:

  1. A chance to make a real impact by helping retailers and brands optimize their operations and achieve their business goals.
  2. Opportunities for career growth, professional development, and cross-team collaboration in a dynamic, tech-driven environment.
  3. A flexible and supportive work environment, encouraging genuine work-life balance.

Are you the one we're looking for? Apply today and become RELEX

We're on a journey with our pioneering technology and exciting growth, which is why we celebrate diversity and are committed to creating an inclusive environment for everyone. We can't wait to see what challenges you'll overcome and what problems you'll solve. Join us and work with the best. Be curious. Be RELEX You can apply by sending your cover letter and resume through the application form as soon as possible. If you have questions, our Head of Customer Solution Success Wesley Dixon is happy to answer them by email (wesley.dixon(at)relexsolutions.com).

#J-18808-Ljbffr

  • Customer Success Lead

    1 day ago

    Stockholm, Stockholm, Sweden MasterCard Full time

    We are looking for a Customer Success Lead who will be responsible for the successful delivery of our analytics solutions that drive value for our clients. As a member of the Client Service team, you will work closely with customers to understand their needs and develop tailored solutions that meet their business objectives.The successful candidate will have...

  • Customer Success Management Lead

    21 hours ago

    Stockholm, Stockholm, Sweden In-Grid AB Full time

    About IngridWe are shaping the future of global e-commerce delivery experiences.Ingrid is a cutting-edge B2B SaaS company revolutionizing the way businesses approach delivery experiences. Our mission is to solve some of the biggest challenges in e-commerce and redefine the delivery experience for retailers and shoppers worldwide. We connect retailers,...

  • Lead Solution Architect

    2 days ago

    Stockholm, Stockholm, Sweden TN Sweden Full time

    Our Ideal CandidateWe are looking for a highly skilled Lead Solution Architect to join our team at TN Sweden. The successful candidate will have extensive experience in leading and solutioning Guidewire platform implementations and a strong understanding of GW Cloud Versions.Key ResponsibilitiesDriving solution design, development, and deployment for...

  • Solution Implementation Lead

    1 day ago

    Stockholm, Stockholm, Sweden RELEX Solutions Full time

    About the TeamWe're a dynamic and growing team at RELEX Solutions, committed to delivering innovative supply chain and retail planning software. As a Solution Success Lead, you'll be an integral part of our Customer Success team, working closely with our CSMs to support our growth targets.Key ResponsibilitiesAct as a strategic advisor to both CSMs and...

  • Technical Lead

    6 days ago

    Stockholm, Stockholm, Sweden Rasulson Consulting AB Full time

    Rasulson Consulting AB seeks an experienced Technical Lead to drive mobility solutions and lead architecture initiatives within the tribe organization. This role involves strategic oversight, solution design, and collaboration with development squads and stakeholders.The successful candidate will have strong expertise in solution architecture, experience in...

  • Lead Solutions Architect

    2 days ago

    Stockholm, Stockholm, Sweden GlobalLogic Full time

    Digital Solutions Engineer JobThis role involves leading pre-sales engagements and driving geo-distributed engagement teams. The successful candidate will have excellent communication skills, leadership abilities, and a deep understanding of RAN domain, alliances, and key trends.The ideal candidate will be able to identify add-on sales opportunities via...

  • Customer Success Lead

    5 days ago

    Stockholm, Stockholm, Sweden Startdeliver Full time

    Empowering Customer SuccessWe're seeking a talented professional to drive customer success at Startdeliver, the leading platform for empowering businesses to deliver value to their customers. As a key member of our team, you'll play a vital role in ensuring our customers achieve their goals and thrive with our platform.About UsStartdeliver is revolutionizing...

  • Technical Lead

    7 days ago

    Stockholm, Stockholm, Sweden Dynavox Group Full time

    Technical Lead - Alternative Communication SolutionsWe're seeking a highly skilled Technical Lead to lead our efforts in developing innovative Alternative and Augmentative Communication (AAC) solutions. The successful candidate will have a deep understanding of software engineering principles, excellent technical skills, and strong leadership abilities.In...

  • Cloud Solution Delivery Lead

    1 week ago

    Stockholm, Stockholm, Sweden Amazon Full time

    As a seasoned technology professional, you will lead the delivery of complex cloud solution projects for Amazon's clients. This role requires a unique blend of technical expertise and project leadership skills to drive successful implementations of AWS-based solutions.Key ResponsibilitiesYou will be responsible for:Leveraging your comprehensive knowledge of...

  • Integration Solutions Advocate Lead

    1 week ago

    Stockholm, Stockholm, Sweden Frends iPaaS Full time

    Join our team at Frends iPaaS as an Integration Solutions Advocate Lead! In this role, you will be responsible for creating and maintaining high-quality technical content that showcases the capabilities of our integration platform.About the JobThis is a unique opportunity to work with a leading iPaaS provider and contribute to the success of our customers....

  • Nutanix Customer Success Lead

    7 days ago

    Stockholm, Stockholm, Sweden Nutanix Full time

    Nutanix is seeking a highly motivated Customer Success Lead to join our team in Sweden. As a key member of our customer experience team, you'll be responsible for developing and implementing tailored customer success plans, monitoring customer satisfaction metrics, and driving product adoption and expansion.About the RoleIn this role, you'll work closely...

  • Payment Solutions Specialist Lead

    7 days ago

    Stockholm, Stockholm, Sweden Mastercard Full time

    Mastercard's VisionAt Mastercard, we envision a world where everyone has access to secure, efficient, inclusive and transparent payment systems. To achieve this goal, we need talented professionals like you to lead our Services Business in the Northern Europe Division. As a Northern Europe Services Business Development Lead, you will be responsible for...

  • Customer Success Expert

    7 days ago

    Stockholm, Stockholm, Sweden RELEX Solutions Full time

    At RELEX Solutions, we're committed to empowering retailers and brands to optimize their operations and achieve their business goals through our cutting-edge supply chain and retail planning software. As a Solution Success Lead, you'll be part of our Customer Success team in Sweden, Norway, or Denmark, where you'll play a key role in driving our growth...

  • Integration Success Lead

    6 days ago

    Stockholm, Stockholm, Sweden FRENDS Full time

    Job DescriptionAs a Customer Success Manager at Frends iPaaS, you will be responsible for maintaining and developing strong relationships with our customers and partners. This includes onboarding new customers, providing support, and consulting on best practices. You will also deploy and manage ticketing and documentation tools, establish standard practices...

  • Senior Technical Lead

    3 days ago

    Stockholm, Stockholm, Sweden GeekSoft Consulting Full time

    Job InformationAt GeekSoft Consulting, we offer a challenging opportunity for a Senior Technical Lead - SAP Solutions to contribute to the development of cutting-edge software solutions. The ideal candidate will have 10–15 years of experience in SAP technologies, including functional, technical, and basis components. They should possess a proven track...

  • SAP Solution Architect Lead

    2 days ago

    Stockholm, Stockholm, Sweden Vattenfall GmbH Full time

    Job DescriptionVattenfall, a leading energy company in Europe, is driving the transition to a sustainable energy system. We are seeking an experienced SAP Solution Architect to join our team and contribute to the development of our nuclear power plants.We require a seasoned professional with hands-on experience in SAP solution architecture, preferably in the...

  • Solutions Engineering Lead in Cyber Security

    7 days ago

    Stockholm, Stockholm, Sweden Darktrace Full time

    The Job DescriptionWe are seeking a highly experienced Solutions Engineering Manager to lead our pre-sales technical solutions engineering team in Benelux and Nordics. As a key member of our Go-To-Market leadership, you will be responsible for developing and executing strategies to drive revenue growth and ensure customer satisfaction.Main...

  • Customer Success Head

    3 days ago

    Stockholm, Stockholm, Sweden Mercell Full time

    About MercellWe're a fast-growing technology company dedicated to providing innovative solutions for public procurement. Our team is passionate about making a difference and strives to create a collaborative and supportive work environment.Job OverviewWe are seeking a Group Director of Customer Success / Group Director of Account Management to lead, scale,...

  • Success and Retention Manager

    6 days ago

    Stockholm, Stockholm, Sweden Younium Full time

    Empowering Customer SuccessAs a leading provider of subscription management solutions, Younium is dedicated to delivering exceptional customer experiences. We are seeking a highly motivated and results-driven individual to join our team as a Customer Success Manager.About the PositionThis role will be responsible for ensuring the long-term success of our...

  • Supply Chain Success Manager

    1 day ago

    Stockholm, Stockholm, Sweden RELEX Solutions Full time

    Job DescriptionWe're looking for a highly skilled and motivated individual to join our Customer Success team as a Solution Success Lead. In this role, you'll work closely with our CSMs to support our growth targets by leveraging RELEX solutions to address customer challenges and deliver measurable value.Your Key ResponsibilitiesAct as a strategic advisor to...