Technical Customer Success Manager
2 days ago
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Stockfiller is a Food Tech scaleup on a mission to revolutionize the food industry. Our eB2B platform connects suppliers, grocery chains, independent outlets, wholesalers, and transportation companies, creating a seamless and efficient food ecosystem.
Beyond our technological innovation, we are committed to sustainability and social impact. Together with our partners, we have contributed over 280 tonnes of food to Ukraine and are actively reducing carbon emissions through our co-delivery solution, Leap Delivery.
Our Stockholm office, located near Karlaplan, is a vibrant and collaborative workspace where you'll be surrounded by passionate colleagues, great coffee, and exciting after-work activities and amazing customers and partners. While we do offer flexibility, this is not a fully remote position.
The Role
As a Technical Customer Success Manager at Stockfiller, you will play a key role in ensuring our customers are onboarded and get the most out of our platform. You will serve as the bridge between our customers and technical teams, ensuring smooth integrations, troubleshooting technical challenges, and optimizing workflows.
Key Responsibilities
- Work closely with customers to onboard them in an efficient way and understand their needs and provide proactive solutions to improve their experience.
- Manage and support technical integrations, ensuring seamless data flow between Stockfiller and customer systems.
- Assist with troubleshooting technical issues and guiding customers through resolution processes.
- Collaborate with internal teams, including developers and product managers, to enhance our platform and address technical challenges.
- Develop best practices, documentation, and training materials to empower customers and improve onboarding efficiency.
- Analyze customer data and feedback to identify opportunities for improvement and innovation.
Who You Are
- Very familiar (and comfortable) with Excel / Google Sheets
- Tech-savvy and solutions-oriented, with experience in technical integrations, APIs, or SaaS platforms.
- A strong communicator, able to explain technical concepts to both technical and non-technical stakeholders.
- Customer-focused, passionate about delivering a top-tier experience and solving challenges proactively.
- A team player, eager to collaborate across departments to drive success.
- Analytical and detail-oriented, with the ability to troubleshoot technical issues and optimize processes.
- Completed bachelor's degree or higher.
Bonus Points for Experience With:
- Previous experience with customer adoption tools.
- API integrations and data flows.
- SQL and/or other database knowledge.
- Cloud platforms (AWS, Azure, or similar).
- B2B SaaS platforms or Food Tech industry experience.
Interested?
If this sounds like the right role for you, we'd love to hear from you Apply now—this position will be filled as soon as we find the right candidate.
Seniority levelEntry level
Employment typeFull-time
IndustriesSoftware Development
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