Technical Customer Advocate

2 days ago


Stockholm, Stockholm, Sweden Startdeliver Full time

We're seeking a highly skilled Technical Customer Advocate to join our team at Startdeliver. As a key member of our Customer Success group, you'll play a critical role in helping customers succeed with our AI-powered platform.

About the Opportunity

This is an exciting chance to combine your technical expertise with your passion for customer success. You'll work collaboratively with our teams to deliver tailored solutions that meet customers' unique needs.

Your Key Responsibilities
  • SUPPORT CUSTOMERS WITH TECHNICAL ISSUES - Provide expert guidance on integrations, API configurations, and data management.
  • IDENTIFY AND SOLVE CUSTOMER CHALLENGES - Analyze complex problems, develop effective solutions, and implement best practices.
  • DRIVE PRODUCT ADPTATION - Proactively engage with customers to ensure they're getting the most out of our platform.
  • COLLABORATE WITH CROSS-FUNCTIONAL TEAMS - Facilitate communication between Customer Success, Product, and Engineering to drive customer-centric product development.
  • CREATE VALUE-ADDING RESOURCES - Develop comprehensive documentation, FAQs, and guides to empower customers to self-serve and optimize their experience.
  • LEAD EDUCATIONAL WORKSHOPS AND TRAINING SESSIONS - Share knowledge and expertise with customers and internal stakeholders on best practices, integrations, and platform capabilities.


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