Relationship Manager

2 weeks ago

Stockholm, Stockholm, Sweden Mentimeter Full time

As an Relationship Manager, you will lead the expansion of our existing Enterprise customers by focusing on revenue growth while serving as a trusted adviser to our customers.

We expect you to have high energy, an entrepreneurial tempo with the main focus on commercial initiatives to drive revenue growth among our Enterprise customers. We are looking for someone who can create long-term and strategic relationships with customers from all over the world.

Responsibilities for the role:

  • Full commercial ownership of our current enterprise customers
  • Build long-term, strategic relationships with customers all over the world
  • Drive revenue growth by building a strong pipeline, while serving as a trusted adviser to our customers
  • Manage a continuous pipeline for new expansion and up-sell opportunities
  • Ownership of renewals of ongoing agreements in order to prevent churn
  • Ability to assess business opportunities and use data in order to support decision-making towards customers
  • Develop a strategy for best-in-class scalable customer expansion
  • Collaborate together with Customer Success Managers on strategic enterprise customers

Resources we have to support you:

  • World-class lead-generation from the Marketing and Product teams
  • Marketing and Sales team to support in analysis and tactics
  • Sales Development Representatives to support in lead qualification
  • Sales Operation function
  • Professional CRM and data gathering services (Intercom, Mixpanel, Google Analytics, Salesforce)

Must-haves for the role:

  • Previous SaaS sales experience
  • Ability to assess business opportunities and use data to make informed decisions and persuade others
  • Passion for building long-term relationships as well as driving commercial initiatives with customers
  • Knowledge of software contract terms and conditions with the ability to create fair transactions
  • Strong negotiation, pipeline and forecasting skills
  • Ability to manage a large number of customers simultaneously while positioning company products against direct and indirect competitors
  • You are required to have professional-level English (we sell to 150+ countries today)
  • Excellent communication skills

Good to have:

  • Additional languages (other than Swedish and English)
  • Bachelor or masters degree (field not important)

Not required:

  • You don't have to know Swedish (we are an English-first organization, daily work is carried out in English and the Mentimeter team currently boasts over 20 different nationalities)

Please note that this position is located onsite at our Stockholm HQ, with the starting date being flexible yet ideally as soon as possible.

The recruitment process consists of:

  • Personality test and logical ability test
  • Introduction Interview
  • Business Case
  • Competence Interview
  • Culture Interview

Compensation model:

We strongly believe in the power of togetherness, and we put a lot of effort into collaboration, teamwork and helping each other whenever needed. We believe that every part of Mentimeter, from Sales Development Representatives and Account Executives to Frontend Developers and Marketing Managers contributes equally to our continued success. To foster and emphasize this culture and way of working, we apply a non-commission based salary model in our sales roles, which has proven to be very successful and appreciated across the team. You can read about our benefits and perks here.


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