Technical Key Account Manager

2 weeks ago

Stockholm, Stockholm, Sweden Randstad Full time

Surveillance Systems in Sweden is growing rapidly and is now re-shaping the organization to accommodate more customer programs and internal activities to maintain and develop our strong position with customers.

The Technical KAM role is broad and crucial and you will manage customer relationship, expectations and executions of external deliveries. One of your key roles is acting as the clients representative internally. Sounds like a good step for you? Have a look

Responsibilities

This is what you will do;

  • Long-term strategic customer relationships at times spanning during many years - establish and develop extensive complex technical projects with several stakeholders
  • Lead delivery programs towards customers as a KAM while executing the programs, ensure that programs keep budgets, time schedule and quality according to agreed contract/plan
  • Interacting with Project Managers within each product group as well as the Production and Services organization
  • Support and contribute to developing and maintain processes and methods for bringing a positive customer experience and to the point execution of the program with regards to milestones and deliveries
  • Be responsible for ensuring the quality level and financial commitments as set-out from contract start

Qualifications

To be ready to take on this role we would love if you have:

  • Working experience from the field of programs, projects and customer relationships; within manufacturing technical solutions and products; ex Project management; Project Leader, Technical KAM or technical support for large customers
  • Strategic customer relationship for an extended number of years
  • Academic degree within the field of engineering (for example; electronics, mechatronic or optronic)
  • Fluency in English, both verbally and in written

About the company

Job description

Your contribution

Surveillance Systems in Sweden is growing rapidly and is now re-shaping the organization to accommodate more customer programs and internal activities to maintain and develop our strong position with customers.

The Technical KAM role is broad and crucial and you will manage customer relationship, expectations and executions of external deliveries. One of your key roles is acting as the clients representative internally. Sounds like a good step for you? Have a look

Responsibilities

This is what you will do;

  • Long-term strategic customer relationships at times spanning during many years - establish and develop extensive complex technical projects with several stakeholders
  • Lead delivery programs towards customers as a KAM while executing the programs, ensure that programs keep budgets, time schedule and quality according to agreed contract/plan
  • Interacting with Project Managers within each product group as well as the Production and Services organization
  • Support and contribute to developing and maintain processes and methods for bringing a positive customer experience and to the point execution of the program with regards to milestones and deliveries
  • Be responsible for ensuring the quality level and financial commitments as set-out from contract start

Qualifications

To be ready to take on this role we would love if you have:

  • Working experience from the field of programs, projects and customer relationships; within manufacturing technical solutions and products; ex Project management; Project Leader, Technical KAM or technical support for large customers
  • Strategic customer relationship for an extended number of years
  • Academic degree within the field of engineering (for example; electronics, mechatronic or optronic)
  • Fluency in English, both verbally and in written
  • Swedish Citizenship

About the company

Randstad

At Randstad, we see the possible in people. With business all over Sweden and in all areas of expertise, we help people find work that feels good, where they get the opportunity to develop and realize their true potential.

With close to employees in 38 countries, Randstad is the global leader in the HR services industry. Our mission is to become the world's most valued working life partner. By combining our passion for people with the power of today's technology, we support people and organizations in realizing their true potential. We call it Human Forward. #J-18808-Ljbffr

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