Technical Field Service Manager

2 weeks ago


Stockholm, Sweden Philips Full time
JOB DESCRIPTION

Job Title

Technical Field Service Manager (Servicechef, Patientövervakning)

Job Description

As a Technical Implementation Manager, you will be responsible for our installations, operational service deliveries for Hospital Monitoring System in Sweden. Another central part of the role is leading a team composed of Technical Implementation Specialists and Field Services Engineers, and ensuring high level of teamwork and engagement levels.

As a part of this you are responsible for:

Planning and leading the team, ensuring effective installations with high quality.

Recognize customer needs by managing escalations and ensuring that the delivered performance and services matches the customer needs

Customer visits and communication around operational issues to assure increasing levels of customer satisfaction connected to installations

Working with district sales and project management to provide value added projects installations of solution

Ensure training of new hires and FSE on way of working, tools utilization, assuring change management related to implementation of new tools and customer services processes for the area

Responsible for service delivery operations compliance performance within the district and for reporting compliance issues to quality & regulatory functions at regional level

To succeed in this role, you should have the following skills and experience:

Prior experience of technical field service and maintenance, preferably from Med Tech industry

Education in IT or Engineering (bachelor/master level) is a must have

3-5 years proven track of successful managerial experience

Self-going and result driven with strong personal ownership

Team player and experience from cross-functional work with great communication skills

Fluency in English and Swedish – both verbally and in writing is a must have



About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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