Regional Field Service Engineer

4 months ago

Stockholm, Sweden Roche Full time

The Position

Regional Field Service Engineer - EMEA

Based in Stockholm, Sweden

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

As a Regional Field Service Engineer you will operate in EMEA (Europe) which requires a high share of travel (80%) across countries. You are accountable for installation of CoreLab analytical laboratory instruments platforms in order to achieve a high level of service excellence within the region. You are also responsible to contribute to large projects at customer sites and can be seen as the knowledge expert. We are looking for someone eager to learn in a diverse environment, creating space for co-creation and focus on delivering the best service to our customers and patients.

Your key responsibilities

General responsibilities:

Installation/relocation of analytical laboratory instruments of Roche

Technical release of analytical systems for laboratory use

Focus on installations of large projects that require special attention based on the continuous increase of customer demands and specifications on the instruments that we deliver

Independently analyze and resolve most questions and problems and refer only the most complex issues to higher levels

Ensure all regional activities are documented in a manner compliant with company’s quality procedure

Additional technical product responsibility:

Awareness of new service bulletins, Global Customer Support (GCS) hot news and other forums. Close collaboration with our Global Customer Support to share technical experience, implement new ways of working and promote teamwork across borders.

Knowledge transfer and technical resource to other Field Service Engineers 

Support for service coordination at customer as well as general/technical advice to service coordination 

Documentation & Cooperation:

Timely and accurate logging of data according to work instructions and agreements, with regard to activities in the CRM system

Ensure all regional activities are documented in a manner compliant with company’s quality procedures

Actively gathering information in preparation for meetings, delivering an active part in these meetings and give feedback of outcome of these meetings to others

Develop and monitor local reports to ensure the efficient and productive delivery of services 

Actively monitor costs for own Service activities

Who you are

You have full technical higher education (precision mechanics, electronic, Information Technology, Medical Technology or related specialties).

You can be a recent graduate, after university, with low experience or an experienced professional.

You have basic knowledge of electronics, electro-mechanical systems and information technology

You are open for frequent travels both local and throughout 9 countries in the SRNW (on average, 80% travel required)

You have excellent analytical, problem analysis and decision-making skills

You are skilled in effective planning, organizational and time management

You have basic knowledge of IT & Networking

You deliver an effective customer service, mastering written/verbal communication, organization and prioritization skills

You are fluent in English (verbal and written)

You have a valid driver’s license

You are expected to adhere through your conduct to all applicable laws and regulations as well as to the high integrity standards as set forth by Roche, and successfully complete training and certification as defined by Roche Diagnostic Services and policies. 

We are looking forward to your application as the future Regional FSE at Roche Apply online by 12 December 2023.

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