Operations Agent
1 month ago
Job Description
Want to work in an international environment, focused on helping customers get their goods in and out of Sweden?
As our new Operations Agent, you will be part of our Swedish operations team covering imports and exports via land transportation. Your primary goal will be to ensure a smooth and timely freight process and pickup of our customers’ freight.
In our team, we make a point of always ensuring accurate data, compliance with all procedures and the best customer service possible. We work independently, but always with a connection and a lifeline back to the team. And we pride ourselves on practicing open, honest communication and having a good laugh.
In your daily work you will be interacting directly with our customers, suppliers, as well as Expeditor colleagues at other locations.
Our office location is in Upplands Väsby, near the Arlanda airport and close to the highway and public transport. We offer a supportive, friendly working environment, where everybody works together towards achieving our goals and fulfilling our mission.
At Expeditors, we have a long tradition of offering development opportunities to employees in all job functions as well as a very competitive bonus program for all employees. You will receive adequate and personalised training and education to keep your skills and knowledge sharp and up to date. We also offer an advantageous benefit program that includes elements such as employee stock options, private health care, health benefit and regular health checks.
Key responsibilities
Your primary responsibilities will be to arranging our customers shipments and ensure a smooth and timely freight process flow for imports and exports in and out of Sweden, including:
Understand our customers’ procedures Keeping customers’ standard operating procedures (SOPs) updated Accurate and timely data entry into our operational system Handle Track and Trace files and reporting Accurate and timely customer and supplier invoicing Timely pickup and clearance of freight Interacting with and maintaining good relationships with customers and suppliers Timely communication with customers, suppliers, and colleagues
Qualifications
We are looking forward to a colleague that:
Has great communication skills Is fluent in both spoken and written Swedish and English Is a team player Has a superior customer service and positive, proactive, can-do attitude Has good computer skills and experience working with common IT-systems (ie Excel, outlook etc.) Previous experience working as a freight forwarder with ocean, airfreight, trucking and/or customs procedures is an advantage (yet not requirement)To comply with international and local laws and regulations, your employment with Expeditors is dependent on you passing an extended security check with the Swedish police.
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