![Trustly](https://www.jobsinforex.com/files/pictures/trustly_logo.png)
Consumer Service Agent
2 weeks ago
Trustly is dedicated to revolutionizing online payments with a strong belief in convenience, intelligence, and responsibility. Whether you're shopping, paying subscriptions, or funding accounts - we're all about making payments easier and better. With a strong tech foundation and an innovative team, we are connecting businesses with millions of people across Europe and the Americas.
About the Consumer Service Team:
- Committed to delivering top-notch service to our customers, we go the extra mile to assist customers efficiently and with a personal touch. Collaborating closely with other departments, we constantly enhance our services to meet customer needs.
About the Role:
As a Consumer Service Agent at Trustly, you'll be a crucial part of our team, upholding our values and driving operational excellence. Your tasks will range from providing exceptional customer support to working with internal teams to ensure prompt resolutions. With a focus on quality, you'll elevate the service standard and exceed customer expectations through proactive problem-solving.
What You'll Do:
- Act as a Trustly ambassador, being the initial point of contact for consumers
- Assist consumers with transactions, problem-solving, and verification via email and live chat
- Ensure consumer issues are solved efficiently and effectively
- Work towards set targets and goals individually and within the team
Who You Are:
- Service-oriented and dedicated to creating exceptional customer experiences
- Adaptable to a fast-paced environment, with a knack for finding solutions while maintaining a structured approach
- Strong problem-solving skills with the ability to work both independently and collaboratively
- Experience in online payments and customer service within Payments, E-commerce, or Financial Services
- Available for shift work, including evenings, weekends, and holidays
- Capable of working 15-20 hours per week
If you are innovative, value clear communication, and possess the skills mentioned above, we want you to join our dynamic team. Submit your application today and be part of the payment revolution
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