Piece of Mind Services Portfolio Specialist
1 week ago
Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2023 Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world. For more information go to
Peace of Mind is the name given to our Services Product Line at Electrolux, and reports to our Consumer Direct Interaction Senior Vice President at a EA Exec level. Our services complement our Taste, Care and Wellbeing Product Line appliances, during their 'in use' phase (often known as Aftermarket phase). We are on an ambitious transformation journey building the capabilities, strategies, and tactics to deliver a best-in-class ownership business model that provides the consumer an outstanding ownership experience.
The Peace of Mind vision is to be the consumers trusted companion, by their side, providing a complete ecosystem of sustainable post-purchase services that are both relevant and within easy reach. We enable the consumer to get the most out of their appliances, and anticipate their needs, so they can keep their home running smoothly and elevate the experience of everyday life. We share our expertise to help them choose what's best for them, their home, and our plant, giving them peace of mind. We encourage the consumer to repair rather than replace their appliance when that decision arises, ensuring consumers understand both the economic and sustainable choices available to them. We want the consumer to feel Electrolux 'has their back' and that we provide them with an outstanding branded experience. We believe getting this right means the consumer will stay with the brand when it's time to replace their appliance.
We are currently looking to hire a Peace of Mind Services Portfolio Specialist
About the role:
As the Peace of Mind Services Portfolio Specialist, your primary objectives are to enhance customer satisfaction and drive revenue growth through our services portfolio. You will play a crucial role in ensuring that our services meet customer needs, align with strategic goals, and contribute to long-term success. Your focus will be on optimizing service offerings, pricing, and market reach.
Key responsibilities:
Service Portfolio Optimization:
- Enhancing Customer Value: Your primary focus is to enhance the value our services bring to customers. This involves understanding their pain points, needs, and preferences. By analyzing customer feedback and market trends, you'll identify gaps in our service offerings and propose improvements.
- Strategic Expansion: You'll collaborate with cross-functional teams to refine and expand our services portfolio. This includes evaluating potential new services, assessing their feasibility, and aligning them with our long-term strategic goals. Your decisions will directly impact revenue growth and customer satisfaction.
- Lifecycle Management: Throughout a product's lifecycle, you'll assess its performance, relevance, and profitability. Should we sunset certain services? Are there opportunities to bundle or customize offerings? Your insights will guide these critical decisions.
Pricing and Revenue Management:
- Profit Maximization: Pricing isn't just about numbers; it's about value perception. You'll analyze pricing structures, considering factors like competitive landscape, customer willingness to pay, and cost structures. Your goal is to maximize profitability while ensuring our services remain accessible.
- Dynamic Pricing Strategies: As market dynamics change, so should our pricing. You'll recommend adjustments based on demand elasticity, seasonality, and competitive moves. Balancing short-term revenue goals with long-term customer loyalty is key.
- Upselling and Cross-Selling: By strategically adjusting prices and bundling services, you'll encourage customers to explore additional offerings. This contributes not only to revenue growth but also to a holistic customer experience.
Strategic Planning and Budgeting:
- Financial Alignment: You'll actively participate in annual budget processes, advocating for necessary resources to support service initiatives. Balancing investment in innovation with cost containment is crucial.
- Cross-Functional Collaboration: Working closely with central and regional teams, you'll align priorities. Whether it's coordinating marketing campaigns, training efforts, or service launches, your ability to bridge functions ensures seamless execution.
- Roadmap Development: Your clear service rollout roadmap will guide implementation. Prioritizing markets, touchpoints, and timing will be essential for successful execution.
Market Prioritization and Touchpoint Alignment:
- Data-Driven Insights: You'll evaluate market opportunities based on installed base data, customer demographics, and growth potential. Which markets offer the most significant upside? Where should we allocate resources?
- Consistent Messaging: Defining touchpoints (e.g., marketing materials, customer support interactions) ensures consistent messaging. Whether it's a warranty extension or repair service, customers should receive a unified experience.
- Brand Reputation: Upholding service quality across touchpoints reinforces our brand's reputation. Your attention to detail matters, from website content to call center scripts.
Quality Assurance and Training:
- Empowering Teams: You'll collaborate with training and development specialists to create high-quality content. Service teams need the right tools and knowledge to deliver exceptional experiences.
- Continuous Improvement: Regularly assess training effectiveness and adjust content as needed. Whether it's technical skills or soft skills, your commitment to excellence drives service quality.
- Customer-Centric Culture: By emphasizing the importance of service quality, you'll foster a culture where every employee understands their role in delivering peace of mind to our customers.
Requirements:
- Bachelor's and/or Master's degree in a relevant field.
- Minimum of 5 years of professional experience in roles directly related to claims management, preferably within the aftermarket sector. Candidates should have a strong understanding of commercial category dynamics, sales processes, and business development strategies, with a focus on service claims.
- Extensive background in P&L management, demonstrating the ability to analyze financial data, identify cost-saving opportunities, and drive profitability within a services context.
- Proficiency in project management and business process improvement, with a track record of leading successful change initiatives within large organizations. Strong analytical skills are essential for identifying areas of improvement and implementing effective solutions.
- Excellent commercial acumen, with a results-driven mindset and a focus on delivering high-quality service outcomes. The ideal candidate should demonstrate diligence, attention to detail, and a commitment to achieving objectives.
- Exceptional collaboration and communication skills, with the ability to work effectively within a matrix environment and build strong relationships with internal and external stakeholders.
- Previous experience in an international company is preferred, with a demonstrated ability to work collaboratively in multi-functional and multi-cultural teams.
- Language requirement: fluent in both written and spoken English.
#J-18808-Ljbffr
-
ESG Methodology Specialist
1 week ago
Stockholm, Stockholm, Sweden ISS | Institutional Shareholder Services Full timeLet's be #BrilliantTogether ISS ESG seeks a motivated and experienced methodology specialist to join the Global ESG Methodology team's SDG Impact & Thematic Solutions division in EMEA. Overview ESG Methodology is a horizontal function across all ESG research and solution verticals, ensuring high quality and consistency of methodologies, innovative...
-
Credit Product Specialist
1 week ago
Stockholm, Stockholm, Sweden S&P Global, Inc. Full timeAbout the Role:Grade Level (for internal use):12Credit Product SpecialistThe Team:This is an exciting opportunity to join the Credit and Risk Solutions commercial Team, a focused and dynamic team with the opportunity to build on the last few years of significant growth and product development within the C&RS Business. The Credit Product Specialists' mandate...
-
Service Delivery Specialist
1 week ago
Stockholm, Stockholm, Sweden H&M Full timeJob DescriptionAs the Service Delivery Specialist, you will ensure effective and cost-efficient service of delivery of tech, infrastructure and production assurance support.Key ResponsibilitiesEnsure effective and cost-efficient delivery of H&M Tech Operations covering service support, infrastructure and production assurance.Responsible for following and...
-
Stockholm, Stockholm, Sweden Skandinaviska Enskilda Banken AB Full timeGCP Data Engineer for Fund and Portfolio Services at SEB SEB is more than just a bank with an IT function. We are a progressive tech company powered by innovation and fueled by collaboration. From Java to AI and everything in between, we offer you an impressive tech stack and several technology paths. Together we're innovating for a sustainable society and...
-
Key Account Specialist
1 week ago
Stockholm, Stockholm, Sweden Red Bull Full timeDo you have a strong passion for sales and building relationships? Are you experienced and driven to discover new business opportunities? Then we may have an exciting opening for you. We are reinforcing our sales team with another Key Account Specialist - HoReCa Catering. Red Bull wants to give wings to individuals with a true business mindset and great...
-
Key Account Specialist
1 week ago
Stockholm, Stockholm, Sweden Red Bull Full timeKey Account Specialist at Red BullAre you passionate about sales and developing relationships? Do you have experience and a drive to explore new business opportunities? Well, then we might have an exciting opportunity for you! We are strengthening our sales team with another Key Account Specialist at Red Bull. Red Bull is looking for someone with a true...
-
Hardware Sales Specialist
1 week ago
Stockholm, Stockholm, Sweden Meet a Group international AB Full timeJobbify är en jobbplattform för vassa kandidater.För kunds räkning har vi publicerat denna annons, vill du komma i kontakt med den slutgiltiga arbetsgivaren kan du klicka dig vidare till annonsen:One of the world's leading tech companies is looking for a Hardware Sales Specialist that will join their team in a consultant role. In this role you will be...
-
Planning Specialist
1 week ago
Stockholm, Stockholm, Sweden Karo Healthcare Full timeKaro Healthcare, a dynamic and growing company, is all about making smart choices for everyday healthcare. With a wide-ranging portfolio across seven categories including medical products, we own and sell over 100 brands in about 90 countries. Our portfolio includes such brands as E45, Pevaryl, Lamisil, Nutravita, Decubal and many others. Our core belief in...
-
Head of MGA and Portfolio Solutions
3 weeks ago
Stockholm, Stockholm, Sweden Zurich Insurance Company Ltd. Full timeHead of MGA and Portfolio Solutions, Zurich NordicZurich is a leading insurance company specializing in non-life insurance for local and international businesses in the Nordic market. We are seeking a dynamic leader with strong portfolio management skills to fill the role of Head of MGA and Portfolio Solutions.The role involves overseeing MGAs across the...
-
Head of MGA and Portfolio Solutions
1 month ago
Stockholm, Stockholm, Sweden Zurich Insurance Company Ltd. Full timeHead of MGA and Portfolio Solutions, Zurich NordicZurich is a leading insurance company specializing in non-life insurance for local and international businesses in the Nordic market. We are seeking a dynamic leader with strong portfolio management skills to fill the role of Head of MGA and Portfolio Solutions.The role involves overseeing MGAs across the...
-
Catering Key Account Specialist
1 week ago
Stockholm, Stockholm, Sweden Red Bull Full timeAre you passionate about sales and developing relationships? Do you have experience and a drive to find new business opportunities? Then we might have an exciting opening for you! We are strengthening our sales team with another Catering Key Account Specialist - HoReCa. Red Bull wants to give wings to someone with true business acumen and great passion.As a...
-
Customer Service Representative
1 week ago
Stockholm, Stockholm, Sweden Venair Group Full timeVenair is a high-performance manufacturing company for fluid transfer solutions that help leading companies in the industrial, automotive, pharmaceutical, food, and biotech sectors, among others.Venair has more than 30 offices around Europe, Asia, America, and Africa. It also has 4 production plants in Spain and Vietnam.Now, due to our fast international...
-
ESG Methodology Specialist/Lead
1 week ago
Stockholm, Stockholm, Sweden ISS | Institutional Shareholder Services Full timeLet's be #BrilliantTogether Overview: ISS ESG is seeking an experienced Controversies Methodology Specialist/Lead to join the Global ESG Methodology team's Corporate ESG-F Ratings and Controversies division in Stockholm, Berlin, London, or out of another ISS office location. ESG Methodology is a horizontal function across all ESG research and...
-
Merchant Service Specialist
1 week ago
Stockholm, Stockholm, Sweden Trustly Full timeAbout the Merchant Service teamAt Trustly's Merchant Service, we aim to offer an exceptional service experience to our B2B customers by working efficiently, accurately, and with high quality.We collaborate with other departments to continuously enhance our services and products to meet current and future customers' needs.The team consists of Merchant Service...
-
Stockholm, Stockholm, Sweden Amazon Corporate Services Sweden AB Full timeMore than 300 million customers shop in Amazon's store, and every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon. Since 2000, Amazon has offered this space to individuals and companies of all sizes, helping them reach hundreds of millions of customers, build their brands, and grow...
-
Procurement Specialist
1 week ago
Stockholm, Stockholm, Sweden H&M Group Full timeJob DescriptionWe are a dynamic and innovative team within the Consultant Acquisition team, dedicated to revolutionizing the way we procure and manage Full Time Consultants and Recruitment Agencies. Our goal is to provide high-quality, efficient, and cost-effective hiring services to Hiring Managers across the entire organization, regardless of brand,...
-
Procurement Specialist
1 week ago
Stockholm, Stockholm, Sweden H & M Hennes & Mauritz Gruppe Full timeH&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry. Learn more about H&M Group here:About us - H&M Group...
-
Procurement Specialist
1 week ago
Stockholm, Stockholm, Sweden H&M Group Full timeCompany Description H&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry. Learn more about H&M Group...
-
HR specialist within Work Environment
1 week ago
Stockholm, Stockholm, Sweden H&M Group Full timeJob DescriptionWe're looking for a driven and experienced People Relations Specialist who will focus on Work Environment to join our team in an exciting time where you will be able to drive change and make an impact daily. Are you a business-driven individual who is passionate about people? Are you motivated by supporting people and business in a fast-paced,...
-
Product Specialist
1 week ago
Stockholm, Stockholm, Sweden Alfa Laval Corporate AB Full timeProduct Specialist, with an on-board support profile, for PureBallast Customer Support group.PureBallast is an innovative Ballast Water Management System that prevents spread of invasive species to local marine environments. Alfa Laval has a century-long relationship with the maritime industry and the customers include shipyards, industry subcontractors,...